Floating Leasing Consultant - Cambridge

Equity Residential; Cambridge (MA); On-site; USD 33,461 - 40,900; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) Retirement Savings Plan

Paid Community Service Hours

Job summary

Equity Residential in Cambridge, MA is looking for a Leasing Consultant to enhance resident experiences and effectively market the community. Responsibilities include responding to sales leads, scheduling tours, and managing leasing documents. Ideal candidates possess strong customer service skills and organizational abilities.

The role offers a competitive hourly wage of $24.29 to $29.69, along with benefits focused on total wellbeing.

Qualifications

• High School diploma or equivalent.
• Strong customer service/customer facing orientation: Retail Sales, Hospitality.
• Excellent communication and interpersonal skills.

Responsibilities

• Proactively respond to sales leads and provide information on availability.
• Schedule prospective resident tours and close deals.
• Manage leasing documents and processing payments.

Skills

Customer service orientation

Organization

Communication skills

Proficiency in property management software

Education

High School diploma or equivalent

Tools

Google Suite

Job description

Overview

Job Description At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, Not Just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits

We Care About Your Total Wellbeing

• Physical Wellbeing: Medical, dental, and vision care
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing

As a Leasing Consultant, you will spend half of your week effectively marketing your community and following up on leads, cultivating relationships with prospective residents. The other half of your time will involve providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

• Proactively responding to sales leads, promoting the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Inviting and scheduling prospective residents for community tours, employing effective selling techniques to close deals
• Supporting community marketing efforts by positively influencing online presence, offering input on advertising campaigns
• Effectively explaining lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents
• Ensuring resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently managing leasing documents, processing payments, and ensuring completion of move-in procedures
• Work Schedule: Tuesday-Saturday: 9am-6pm

What You'll Need To Thrive

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Salary

$24.29 - $29.69 per hour

• Employees are eligible for overtime pay and performance incentives

Bonus Qualifications

• Experience in leasing or property management
• College degree or coursework