Floating Leasing Consultant (116 Unit Apartment Community)

Amcliving; Montclair (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a leading property management company as a Floating Leasing Consultant! This role is perfect for those who thrive on building relationships and delivering exceptional customer service. You will engage with residents and prospective tenants, showcasing the community's features and benefits while ensuring a welcoming environment. Your ability to manage leasing processes, coordinate events, and maintain the property's appeal will be key to your success. If you're energetic, goal-oriented, and ready to make a difference, this is the opportunity for you to shine in a supportive and dynamic workplace.

Qualifications

• Experience in sales, customer service, and clerical work.
• Proficient in MS Office and social media marketing.

Responsibilities

• Lease apartments and build relationships with residents.
• Manage resident events and resolve concerns with excellent service.
• Maintain cleanliness and curb appeal of the community.

Skills

Sales Skills

Customer Service

Interpersonal Skills

Communication Skills

Time Management

Multi-tasking

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Property Management Software

Job description

Floating Leasing Consultant (116 Unit Apartment Community)

Job Location: The Pines at Montclair - Montclair, CA

Position Type: Full Time

Salary Range: $22.00 - $22.00 Hourly

Description

About the Organization: Advanced Management Company (AMC) is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 50 apartment communities in Southern California. Our properties are located in Orange County, San Bernardino County, and Los Angeles County! We were also voted a Top Workplace in Orange County by our very own team members.

Job Title: Leasing Consultant

Pay: $22 per hour, plus leasing commission

Job Summary: Requires high energy, a burning desire to make a difference in people's lives and a commitment to anticipate and exceed the expectations of residents and prospective VIPs. This diverse role combines sales, customer service, and marketing to lease apartment homes and build strong relationships with residents and prospective VIPs. Sells high quality in-house construction and renovations, superior amenities, and first-class service in accordance with all Fair Housing Regulations.

Participates daily in team meetings to uphold Employee Promise and Vision Statement.

Opens office and performs opening set-up duties including but not limited to: posting Craigslist ads, preparing refreshments, checking flags/balloons.

Ensures leasing office, tour path, vacant apartments, amenities, and general curb appeal of community is pleasing to all five senses and is impeccably clean.

Maintains thorough product knowledge of the property, sister properties, and competitors.

Assist Community Director in developing and implementing effective marketing strategies to increase property traffic and internet leads.

Convert phone calls to tours, property tours to leases, and internet lease to tours and/or leases.

Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents including a property tour and follow up.

Ensures guest cards are complete, entered into the property management software, and obtains all necessary documentation to screen prospective residents and submits file to Community Director.

Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. Including preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.

Coordinates resident events with the intention of maximum participation and high resident retention.

Manages and resolves resident concerns with first class customer service.

Places work orders and monitors outstanding work orders by regularly communicating with maintenance staff to ensure 48-hour guarantee.

Handles monthly administrative tasks including but not limited to: collecting and posting rent, preparing three-day notices to pay rent or quit, completing market surveys, preparing lease bonus worksheets.

Assist in risk management to ensure the safety and well-being of residents, property, and staff.

Adheres to the policies and procedures manuals.

Performs all other duties as assigned.

Qualifications

Job Requirements:

Float between The Pines (Montclair, CA) and West Fifth (Ontario, CA).

Experience in sales, customer service, and/or clerical work.

Available to work on weekends.

Ability to score at or above AMC standards on mystery shop report.

Proficient computer skills in MS Word, Excel, and Outlook as well as Email, Internet, and Social Media as it pertains to marketing of community.

Well-developed interpersonal, written and verbal reasoning and communication skills in English and ability to perform intermediate level mathematical calculations.

Shows up to work on time, follows direction from Community Director, interacts well with coworkers and residents and gives and receives feedback.

Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with prospects, residents, and vendors.

Remarkable sales skills in demonstrating features, benefits and closing.

Serve our VIPs with a welcoming and caring attitude.

Behave in a responsible, professional, and ethical manner with exceptional time management, multi-tasking, and leadership skills. Demonstrate personal and professional integrity at all times.

Must be assertive, independent, energetic, flexible, motivated, goal-oriented, driven, and organized.

Must maintain reliable transportation daily, valid driver's license, and valid vehicle insurance.

Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.

Apply Now

Check our Careers page at amcliving.com and click Careers to find our list of open positions!

Website - www.amcliving.com