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Floating General Manager

InTown Suites

Dallas (TX)

On-site

USD 69,000 - 86,000

Full time

Today

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Job summary

InTown Suites is seeking a Floating General Manager to oversee hotel operations as needed. This role involves managing properties, offering training, and ensuring quality service while filling in for absent General Managers. Ideal candidates will have strong management skills and experience in the hospitality industry.

Benefits

Health, dental, vision insurance

401k with company match

3 weeks of PTO

Weekly Payroll

Mileage reimbursement

Career growth opportunities

Supportive team during onboarding

Qualifications

Minimum 3 years’ experience in management required.
Ability to understand and interpret reports and hotel information.
General computer proficiency required.

Responsibilities

Operational coverage in the absence of General Managers.
Staff training, local marketing, and quality assurance improvements.
Drive sales through marketing and maintain excellent guest service.

Skills

Management

Salesmanship

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Front Office Management

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Description

Welcome to InTown Suites! We are currently seeking a Floating General Manager at one of our hotel properties in one of our markets. The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned as the Regional Operations Manager sees fit. The Floating General Manager provides coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include, but is not limited to duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

Job Details

Description

Welcome to InTown Suites! We are currently seeking a Floating General Manager at one of our hotel properties in one of our markets. The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned as the Regional Operations Manager sees fit. The Floating General Manager provides coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include, but is not limited to duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

Job Responsibilities

Operates properties in the absence of a General Manager as needed.
Follows General Manager Daily Flow when acting as a General Manager.
Develop expertise on computer operating system.
Assists in recruitment of General Managers and other property staff.
Training, development and support of property staff.
Drive sales through sales calls and other local marketing at the direction of the Regional Operations Manager.
Ensure and provide excellent guest service.
Identify and manage repair and maintenance issues.
Identify and follow up on life/safety issues and inspection issues.
Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
Notify Regional Operations Manager of any guest concerns.
Monitor competitors in markets as directed by the Regional Operations Manager.
Helps meet budgets through effective cost and inventory control.
Helps properties maximize financial performance.
Travel and/or overnight stay will be required.

Skills/Experience/Education

Minimum 3 years’ experience in management and supervisory experience is required.
High school diploma is preferred, but not required as any combination of education and experience equivalent to graduation from high school is considered.
Possess a valid driver’s license, current auto insurance, and a functioning automobile.
Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc.
Ability to read, understand, and interpret information found in a variety of reports and other internal hotel information. Sufficient mathematical skills in order to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
Possess general computer proficiency and possess thorough knowledge of Front Office/Front Desk management
Possess thorough knowledge of related department operations, which includes service standards/techniques, guest relations and etiquette, and up selling techniques in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
Ability and flexibility to work long hours on a regular basis and as business conditions demand.
Ability to manage multiple activities often in stressful situations, organize oneself/one’s work, and the efforts of others
Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
Salesmanship and knowledge of the local competitive landscape

Mental and Physical Demands

Indoor work with hard and carpeted surfaces.
Standing for eight (8) hour shifts.
This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Exposure to extreme weather conditions, cold and heat.
Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
Use of computer terminal, which requires extensive eye contact with a video display terminal.

Travel Demands

Travel 90% of the time to different locations within the market and may be required to stay overnight at these locations.

Perks & Benefits

Easy to follow training programs & supportive team throughout the onboarding process
Health, dental, vision, life and disability insurance
401k with company match
3 weeks of PTO
Weekly Payroll
Mileage reimbursement
Career growth opportunities
Sundays off!

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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