Floating Clinic Assistant

Planned Parenthood of Southern New England, Inc.; Manchester (CT); On-site; USD 33,696 - 38,751; Full time

Job summary

Planned Parenthood of Southern New England in Manchester, CT seeks a Float Clinic Assistant to support clinical and administrative functions across PPSNE health centers within a designated region. The FCA provides direct patient care, educational outreach, lab support, and procedural assistance, traveling regularly to health centers as needed.

The role requires reliable transportation, flexibility, and the ability to work at different centers, including telehealth and care coordination tasks, to

Qualifications

• Strong customer service and communication skills.
• Commitment to health equity and reproductive healthcare.
• Proficiency with Microsoft Office Suite and confidentiality (HIPAA).
• Willingness to travel across PPSNE centers within the region.
• Ability to multitask and stay organized.

Responsibilities

• Welcome and register patients, collect insurance and demographic info, and take vital signs.
• Perform pregnancy tests, urinalysis, and assist clinicians during examinations and procedures.
• Support telehealth sessions and care coordination; manage EHR in baskets and follow-up.
• Handle administrative duties: scheduling, patient records, deposits, and inventory.

Skills

Customer service

Diversity & health equity

HIPAA knowledge

Travel readiness

Organizational skills

Attention to detail

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

The Float Clinic Assistant (FCA) is responsible for supporting clinical and administrative functions across multiple PPSNE health centers within an assigned region in a manner that ensures high-quality patient care and operational excellence. The FCA provides direct patient care, administrative support, patient education, laboratory support, and procedural assistance consistent with PPSNE protocols, policies, mission, and values. Travel within the assigned region is an essential function of this position. The Float Clinic Assistant must maintain reliable transportation and be willing and able to work at any PPSNE health center within the assigned region based on organizational needs. Assignments may vary based on staffing needs, patient volume, vacancies, leaves of absence, training initiatives, and other operational priorities

In this position, the CA will float to health centers to provide in clinic patient care within a designated region, cover telehealth sessions (working from a health center or administrative building), cover asynchronous e-visits, support health center teams by managing EHR Inbaskets and follow up, and assist as needed in the Care Coordination Team. The exact mix of these activities will depend on the needs of the organization.

This position has a homebase of Manchester, CT but will also be responsible for floating to: Manchester, Torrington, Enfield Hartford North and West Hartford, CT

Essential Functions

Patient Care

• Welcome and register patients.


• Collect insurance, fee, and demographic information.


• Take vital signs, obtain patient history, perform triage, and document information in the electronic health record (EHR).


• Provide patient education regarding:
  
  
  
  • Birth control options
  
  
  • STI testing and treatment
  
  
  • HIV/AIDS prevention
  
  
  • Pregnancy options
  
  
  • Healthy relationships
  
  
  
  

Clinical & Laboratory Support

• Perform pregnancy tests and urinalysis.


• Prepare and package specimens for laboratory transport.


• Assist clinicians during examinations and procedures.


• Support abortion services through patient education, procedure assistance, and recovery room support.


• Maintain exam rooms, equipment, and supplies.

Administrative Duties

• Schedule appointments and answer patient calls.


• Manage patient records and documentation.


• Handle cash receipts and daily deposits.


• Support revenue cycle and productivity goals.


• Manage inventory and ordering of medical and educational supplies.

Float Responsibilities

• Travel regularly to assigned health centers.


• Adapt to different teams, workflows, and patient volumes.


• Cover staffing shortages, leaves, vacancies, and special projects.


• Provide telehealth and care coordination support when needed.

Key Qualifications

Required

• Strong customer service and communication skills.


• Ability to build trust with diverse populations.


• Commitment to health equity and reproductive healthcare.


• Strong organizational, administrative, and multitasking abilities.


• Proficiency in Microsoft Word, Excel, and PowerPoint.


• Ability to maintain confidentiality (HIPAA-compliant environment).


• Reliable transportation and willingness to travel to all centers within the designated region.


• Flexibility and adaptability to changing assignments.

Preferred

• High school diploma.


• Spanish/English bilingual proficiency.


• Healthcare, medical assistant, clinic support, or patient service experience.

Important Competencies

• Collaboration and teamwork


• Cultural responsiveness


• Problem-solving


• Empathy and patient-centered care


• Time management and attention to detail


• Professionalism in sensitive healthcare situations

Ideal Candidate

This role is a strong fit for someone who enjoys a combination of patient care, clinical support, and travel, and who is committed to reproductive healthcare, health equity, and serving diverse communities in a fast-paced healthcare environment.

$24.46 - $28.13 an hour

This positions hourly rate* begins at $24.46 per hour and may increase based on full years of experience.

*Mileage reimbursement and cost of living differential may be offered for qualified employees

*Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.