Floating Branch Manager

Municipal-Credit-Union; New York (NY); On-site; USD 76,700 - 100,800; Full time

Job summary

Municipal Credit Union in New York seeks a Floating Branch Manager to provide leadership coverage across multiple branch locations, ensuring business continuity and strong member experiences. You will travel between branches, build teams, coach staff, oversee branch performance, and implement best practices to drive growth while maintaining risk and compliance.

This role requires a strategic leader who can adapt quickly, communicate clearly, and uphold MCU’s values while delivering measurable

Qualifications

• Degree in business management or equivalent work experience preferred.
• Minimum 5 years of branch or managerial experience.
• Excellent written and verbal communication skills.

Responsibilities

• Provide leadership coverage and operational support across multiple branch locations.
• Travel regularly between branches to support vacancies and special initiatives.
• Assess branch performance and staff dynamics to prioritize actions.
• Reinforce organizational priorities and performance standards across locations.
• Communicate with Retail Leadership about branch conditions and risks.
• Maintain flexibility to meet changing business needs and priorities.
• Assist in creation and achievement of branch business plans.
• Drive branch performance and sales growth while coaching teams.
• Oversee staffing, onboarding, and HR related activities for the branch.
• Develop a diverse talent pipeline and promote learning and development.
• Oversee branch P&L and ensure adherence to budgets and controls.
• Drive customer-centric culture and world-class service.

Skills

Leadership

Coaching

Interpersonal skills

Communication

Team building

Education

Degree in business management/administration

Tools

Microsoft Office

Digital banking tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floating Branch Manager

Regular Full-Time Management Cortlandt Street, New York, NY, US

6 days ago Requisition ID: 3018

Salary Range: $76,700.00 To $100,800.00 Annually

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:

Floating Branch Managers play a critical role in driving consistent performance, growth, and operational excellence across the branch network while upholding MCU’s core values. You will be accountable for providing leadership coverage at multiple branch locations, ensuring business continuity, supporting teams during transitions, and reinforcing organizational priorities wherever support is needed.

As a Floating Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing teams, and ensuring superior member experiences across all assigned locations. You will quickly assess branch dynamics, identify opportunities for improvement, and implement best practices to strengthen performance, service, and team engagement.

This role is also responsible for proactively identifying emerging risks, operational gaps, and compliance concerns, while also recognizing and elevating successful practices that can be replicated across the network. You will provide timely feedback and insights to leadership, helping inform decisions and drive continuous improvement.

In addition, the Floating Branch Manager will actively support community engagement efforts and represent MCU with professionalism and integrity at all times. Your ability to adapt quickly, inspire diverse teams, deliver measurable results, and ensure alignment across multiple locations is essential to the Credit Union’s continued growth and impact.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Provide leadership coverage and operational support across multiple branch locations as assigned
• Travel regularly between branches and adjust schedules as needed to support vacancies, extended absences, performance gaps, or special initiatives.
• Quickly assess branch performance, staffing dynamics, and operational health upon arrival at each location and prioritize actions accordingly
• Consistently reinforce organizational priorities, expectations, and performance standards across all supported locations.
• Communicate clearly and consistently with Retail Leadership regarding branch conditions, risks, successes, and support needs
• Maintain flexibility to meet changing business needs and priorities

Leadership & Coaching

• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.
• Clearly communicate business priorities and ensure effective execution across the team.
• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy
• Drive branch performance and sales growth, inspiring teams through leadership and collaboration.
• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Takes personal ownership to deliver results. Empowers and trusts others in decision-making.
• Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team
• Build a diverse talent pipeline and champion continuous learning and development.
• Responsible for successful onboarding and training of new employees
• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work
• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making.
• Collaborate effectively within Retail and with other departments
• Assist team with member escalations, owning issue resolution end-to-end
• Stay abreast of new products, services, and promotions and educates/supports the branch team
• Cultivate and maintain a strong customer-centric culture, ensuring world-class service.
• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient
• Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice-oriented consultation that improves member financial well-being
• Serve as both player and coach—mentoring, managing, and motivating branch colleagues while holding them accountable for meeting and/or exceeding organizational goals
• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts
• Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy.
• Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence
• Resolve member escalations with empathy and professionalism

Operational Excellence

• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Manage operational, human capital, reputational and business risk. Exercises, leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Maintain dual control over negotiable instruments and devices.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
• Control branch expenses within budgetary constraints.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch

Other Duties

• Perform other related duties as requested and special projects as assigned

Requirements:

• Degree in business management/administration or equivalent work experience preferred
• Minimum 5 years of branch or managerial experience required
• Highly ethical and committed to MCU’s core values
• Strong leadership and interpersonal skills
• Proven ability to coach, develop and retain a highly engaged team
• Willingness to enthusiastically manage constantly changing priorities
• Proven results in sales, service and operations including meeting or exceeding set objectives
• Excellent written and verbal communication skills.
• Excellent organizational ability in a high-pressure environment.
• Availability of working overtime and Saturdays is required
• Demonstrated ability to coach, motivate, and hold staff accountable
• Demonstrated success in planning, organizing, and leading people and activities.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team.
• Technologically proficient, including Microsoft suite and digital banking tools
• Growth Mindset
• Proven ability to manage change and reinforce organizational priorities
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Effective Communication
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results

We are passionate about winning.

Agility

We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity

We operate with the highest ethical standards and highest degree of honesty.

Belonging

We cultivate a culture of inclusion and teamwork.

Ownership

We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $76,700-$100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.