Floating Assistant Floral Manager

Northeast Grocery; Burlington (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

Northeast Grocery located in Burlington, Vermont, is seeking a dedicated Floral Department Associate. This role involves providing exceptional customer service, managing floral merchandising, ensuring product quality, and training new associates. Candidates must possess a High School Degree or equivalent and have 6-12 months of related experience. With a focus on efficient operations and customer satisfaction, this position offers a dynamic work environment and the opportunity to engage with floral products and customer service directly.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results.
• 6-12 months of related experience in a floral or retail environment.

Responsibilities

• Provide fast, friendly, helpful, and efficient customer service.
• Manage overall merchandising of the Floral Department.
• Handle ordering and delivery of floral products.
• Train new associates in floral operations.

Skills

Customer service skills

Merchandising

Communication

Basic computer skills

Education

High School Degree or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Consistently work to provide fast, friendly, helpful and efficient customer service at all times.
• Responsible for the overall merchandising of the Floral Department, including product arrangements, displays, rotation and FTD.
• Responsible for observing local market conditions and competitive activity relating to Floral Department and keep store management and floral merchandising informed.
• Responsible for the overall accounting procedures of the Floral department.
• Responsible for ordering all merchandise and supplies for the Floral department in order to achieve the overall department conditions as per company standards.
• Responsible for the delivery of flowers and plants upon customer requests.
• Ensure that all customer orders and deliveries are accurately fulfilled.
• Ensure that all corporate and state sanitation and safety regulations and procedures are followed.
• Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
• Ensure quality and freshness of all fresh flowers and live plants.
• Responsible for maintaining a high level of customer courtesy and service at all times with customers throughout the store.
• May have to occasionally assist produce department with merchandising.
• Responsible for training all new associates in floral operations.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives.

EDUCATION AND EXPERIENCE

Satisfactory performance reviews. Basic computer skills. Strong communication skills. High School Degree or equivalent. 6-12 months of related experience.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.