Floating Assistant Branch Manager

Suffolk Credit Union; Medford (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Work-life balance support

Community involvement activities

Job summary

Suffolk Credit Union is seeking a Floating Assistant Branch Manager to cover branch leadership across the Eastern Region (Miller Place, Sayville, East Port, Riverhead). You will supervise staff, coach teams, and ensure high member service standards while supporting branch operations during absences.

The role requires supervisory experience in a financial institution, notary license within 3 months, and NMLS Mortgage Loan Originator credentials if not already held.

Qualifications

• High school diploma or equivalent required with supervisory experience.
• Notary license must be obtained within three months of hire.
• NMLS-Mortgage Loan Originator license required or provided at hire.
• Bilingual is preferred for this region.

Responsibilities

• Oversee branch employees and floating staff, organize scheduling, coaching, and staffing decisions with People Operations.
• Manage scheduling, time cards, and training for branch teams.
• Monitor branch performance to meet goals and assist with escalated member issues.
• Handle cash orders, wires, deposits, and debit card issues; support audits and compliance.
• Participate in community events and cross-department coordination.

Skills

Interpersonal skills

Communication

Discretion with information

Supervisory ability

Team coaching

Customer service mindset

Education

High school diploma or equivalent

Job description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview:

The Floating Assistant Branch Manager will provide coverage for branch management or supervisory staff during absences, overseeing day-to-day branch operations on an interim basis, and as directed. This role involved supervising and coaching branch employees while enhancing member services satisfaction. Additionally, the position managers the floating branch staff within their designated region.

This position is a floating position for the Eastern Region of Suffolk County (Miller Place, Sayville, East Port, and Riverhead).

Key Responsibilities

• Assists in overseeing branch employees and manages floating staff, including organizing, scheduling, coaching, and hiring or terminating staff in coordination with People Operations and management.
• Manages scheduling, time cards, and training for branch staff and floating teams.
• Helps monitor branch performance to ensure staff meet goals.
• Assists branch employees with escalated issues and provides services to members.
• Manages ITM and Cash Recycler maintenance in branches.
• Approves membership applications, opens accounts, and processes loan applications.
• Handles cash orders, wire transfers, deposit holds, fee reversals, and debit card issues.
• Participates in branch audits, ensures compliance, and maintains branch appearance.
• Assists in collections, coordinates with the Collections department, and works on member solutions.
• Supports process improvements, community event participation, leadership training, and cross-departmental coordination.

Essential Qualifications

Qualified candidates will have a high school diploma or equivalency certification. At a minimum, 1 year of supervisory experience in a financial institution; 3 years minimum supervisory experience overall. years of customer service, preferably in a banking environment. Notary license required to be obtained within three (3) months of hire. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.

• Strong interpersonal skills with the ability to empathize and build rapport.
• Clear and articulate communication, both orally and in writing.
• Proficient in customer service and handling confidential information with discretion.
• Ability to work effectively with direct supervision and support branch goals.
• Intermediate mathematical skills with knowledge of loan processing procedures.
• Familiarity with credit union products, services, policies, and regulations.
• Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Working Conditions

• Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
• Occasionally required to lift over 45 lbs., such as supply boxes.
• Occasionally works unusual hours, including Credit Union Days and call nights.
• Must be available to work a flexible schedule, including Saturdays.
• Occasionally required to travel up to 50 miles for business needs.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.