Floater Property Manager (Storage)

USA Storage Centers; Tennessee; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

USA Storage Centers is seeking a Floater Property Manager to provide coverage across designated storage sites in the Chattanooga, TN region. The role requires frequent travel between properties to ensure seamless operations, strong customer relations, and adherence to company standards.

You will manage sales and occupancy goals, handle payments and reports, and coordinate with on-site teams to maintain security and maintenance across locations.

Qualifications

• Strong sales, customer service, and administrative capabilities.
• Excellent verbal and written communication skills for a diverse audience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude.
• Strong problem solving and organizational skills; capable of prioritizing tasks effectively.
• Professional demeanor, including appearance and interpersonal interactions.

Responsibilities

• Travel between properties to provide coverage for staffing shortages and peak times.
• Adapt to each location’s specific procedures, customer base, and operational requirements.
• Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals.
• Process payments, invoices, and handle daily financial transactions accurately.
• Monitor revenue and occupancy strategies; manage delinquent accounts and lien processes.
• Inspect sites to ensure safety, cleanliness, and maintenance; coordinate with contractors for larger repairs.
• Partner with on-site staff to share best practices, mentor new hires, and support improvements.
• Maintain clear communication with leadership, provide updates, and perform additional tasks as needed.

Skills

Sales

Customer Service

Administration

MS Office

Communication

Organization

Education

High school diploma or GED

College coursework preferred

Job description

Description

Job Title: Floater Property Manager (Storage)

Work Location: Chattanooga, TN; Ooltewah, TN

Reports to: Area Manager or District Manager

Full-Time, Hourly, Non-Exempt

Role Summary

The Floater Property Manager travels to multiple storage centers within a designated region to provide coverage or relief whenever properties require additional support. These needs may arise due to staff shortages, high-traffic periods, special events, or unforeseen circumstances. A successful Floater Property Manager adapts quickly to different property environments, maintains strong customer relationships, and upholds standards across locations.

Key Responsibilities

Multi-Site Coverage and Relief:

• Travel between properties to provide immediate coverage for staffing shortages, peak traffic times, or other operational needs.
• Adapt to each location’s specific procedures, customer base, and operational requirements.
• Ensure smooth day-to-day operations and maintain consistent standards regardless of which property you’re assigned to.

Sales and Customer Relations

• Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals.
• Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Build positive relationships with customers, colleagues, and local vendors to maintain a welcoming environment.

Administrative and Financial Management

• Process payments, invoices, and handle daily financial transactions accurately.
• Monitor revenue performance by overseeing pricing, promotions, and occupancy strategies aimed at maximizing profitability.
• Manage delinquent accounts, collect outstanding payments, and follow company policies on lien laws.
• Submit timely and accurate reports (e.g., occupancy, financials, operational updates) to Area or District Manager.

Property Maintenance and Security

• Conduct routine property inspections to ensure sites are safe, clean, and well-maintained.
• Perform minor maintenance tasks such as cleaning vacant units, removing locks, picking up trash, and performing basic repairs.
• Monitor security systems and promptly address issues to maintain a secure facility.
• Coordinate with contractors or vendors for larger repairs or maintenance.

Leadership and Teamwork

• Partner with on-site staff and management to share best practices, mentor new hires, and support continuous improvement.
• Uphold company policies and The Highline Way by demonstrating professionalism and integrity in all interactions.
• Maintain clear communication with team members and leadership, providing feedback and updates as needed.
• Perform additional tasks as assigned by the Area or District Manager to support operations across the region.

Requirements

Skills Required

• Strong sales, customer service, and administrative capabilities.
• Excellent verbal and written communication skills for a diverse audience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude.
• Strong problem solving and organizational skills; capable of prioritizing tasks effectively.
• Professional demeanor, including appearance and interpersonal interactions.

Education and Work Experience Requirements

• High-school diploma or GED required; college coursework or degree preferred.
• Previous experience in sales, retail, or a customer-facing environment preferred.
• Successful completion of a background check and drug screening.
• Valid driver’s license, proof of insurance, and reliable transportation for travel between properties.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Scheduling Expectations

• Position requires flexible availability to accommodate multi-site coverage.
• This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
• Frequent travel between sites; mileage reimbursement will be provided as applicable.