Floater Medical Assistant

Advance Community Health; Apex (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Company paid Medical for Employee and

Dental and Vision insurance

401(k) plan company match

PTO + All employees receive their BDY?

Mental Floating Holiday

Job summary

Advance Community Health is seeking a flexible Float Medical Assistant to support clinical teams across multiple North Carolina practice locations, including Apex, Fuquay-Varina, and Holly Springs. You will thrive in a fast-paced environment and deliver compassionate, patient-centered care from check-in through exam room preparation and follow-up.

The role combines clinical and front-office duties, requiring strong communication, teamwork, and a commitment to serving underserved populations

Qualifications

• High school diploma or GED required.
• Completion of an accredited Medical Assistant training program or military medical corpsman program required.
• BLS certification required or ability to obtain within designated timeframe.
• Knowledge of medical terminology and basic clinical procedures.
• Experience multitasking while providing quality customer service.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Responsibilities

• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings.
• Assist providers and RNs with patient care and triage, including telephone triage support.
• Greet and check in patients professionally while maintaining confidentiality and excellent customer service.
• Accurately register patients and update records in the Electronic Health Record (EHR) system.
• Complete intake and information gathering for designated patient populations.
• Identify urgent patient needs and escalate appropriately to clinical staff.
• Conduct patient follow-up calls and support care continuity as directed by providers.
• Manage provider messages, test results, and prescription refill requests per site protocols.
• Schedule patient appointments and coordinate care services.
• Educate patients and families on treatment instructions and follow-up care.
• Maintain clean, stocked, and compliant exam rooms following infection control standards.
• Support both clinical and administrative workflows across multiple sites.
• Ensure compliance with HRSA, federal, state, and FQHC regulations.
• Maintain required logs and documentation.
• Perform other duties as assigned.

Skills

Multitasking

Communication

Organizational skills

Teamwork

Customer service

Education

High school diploma or GED

Medical Assistant training program

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floater Medical Assistant

ADVANCE- APEX, Apex, NC, US

7 days ago Requisition ID: 1153

Company Overview

Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time.

Why Join Advance Community Health

Working for Advance Community Health means you'll be part of a mission-driven organization improving access to care in the community. You will gain exposure to multiple clinic settings and broaden your skillset. Work in a collaborative, team-oriented environment and there will be opportunities for career growth and development. ACH offers competitive compensation and comprehensive benefits.

Benefits Offered

• Company paid Medical for Employee and two dependents.
• Dental and Vision insurance
• 401(k) plan company match
• PTO + All employees receive their Birthday Off
• Mental Floating Holiday

Position Summary

Advance Community Health is seeking a flexible, patient-focusedFloat Medical Assistant to support our clinical teams across multiple practice locations in Apex, Fuquay-Varina, and Holly Springs, NC. This role is ideal for a highly adaptable professional who thrives in a fast-paced environment and is passionate about delivering high-quality, compassionate care.

As a Float Medical Assistant, you will play a vital role in both clinical and front office operations, ensuring patients receive seamless care—from check-in to exam room preparation and follow-up.

What You'll Do

• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
• Perform basic clinical prep in accordance with Advance Community Health guidelines
• Assist providers and RNs with patient care and triage, including telephone triage support
• Greet and check in patients professionally while maintaining confidentiality and excellent customer service
• Accurately register patients and update records in the Electronic Health Record (EHR) system
• Complete intake and information gathering for designated patient populations
• Identify urgent patient needs and escalated appropriately to clinical staff
• Conduct patient follow-up calls and support care continuity as directed by providers
• Manage provider messages, test results, and prescription refill requests per site protocols
• Schedule patient appointments and coordinate care services
• Educate patients and families on treatment instructions and follow-up care
• Maintain clean, stocked, and compliant exam rooms following infection control standards
• Support both clinical and administrative workflows across multiple sites
• Ensure compliance with HRSA, federal, state, and FQHC regulations
• Maintain required logs and documentation
• Perform other duties as assigned

What We're Looking For

Required Qualifications

• High school diploma/ GED required.
• Completion of an accredited Medical Assistant training program or military medical corpsman programrequired.
• BLS certification required or ability to obtain within designated timeframe.
• Knowledge of medical terminology and basic clinical procedures.
• Experience multi-tasking while providing quality customer service.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Preferred Qualifications

• Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
• Experience working in an outpatient clinic, community health, or FQHC setting preferred.

Preferred Skills

• Fluent in English and Spanish- written and verbal communications.