Floater Field Service Engineer - Raleigh-Durham, NC - New Grads!

Grifols; North Carolina; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Floater Field Service Engineer to join their dynamic team in the Raleigh-Durham area. This role offers a unique opportunity to enhance healthcare services while traveling up to 70% across the region. Ideal candidates will possess a strong customer service orientation and experience with electronic/electro-mechanical equipment. You will receive comprehensive training and support, allowing you to grow your skills and contribute to meaningful projects. If you are self-motivated and eager to make a difference in healthcare, this role is perfect for you.

Qualifications

• Bachelor's degree in Engineering or relevant field required.
• 0-2 years experience preferred; military education accepted.

Responsibilities

• Provide service and support to customers onsite and via phone.
• Document activities in CRM and ensure compliance with protocols.
• Collaborate on product performance and process improvements.

Skills

Customer Service

Troubleshooting Skills

Analytical Skills

Organizational Skills

Communication Skills

Education

Bachelor’s in Engineering

High School Diploma/GED

Tools

Microsoft Office

CRM Systems

Job description

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary

This Field Service Engineer will work and reside primarily in the Raleigh-Durham, NC area during training (estimated 12-18 months), with up to 70% travel throughout the region, providing service and support to Grifols customers onsite and by telephone. Upon completion of training, work will continue in this area; however, this engineer MUST BE willing to relocate within the continental United States if needed. A high sense of customer service and experience servicing electronic/electro-mechanical equipment are required. This role involves working independently and reporting directly to the Regional Technical Support Manager. Training will be at our facility in Research Triangle Park, NC. The engineer will work on Immunohematology (IH) equipment and later on Nucleic Acid Testing (NAT) platforms.

Why Grifols

The Field Service Engineer is a partner, decision maker, creative thinker, and independent worker with opportunities for growth. Our work environment features open leadership and a supportive culture. We encourage you to identify and suggest improvements to products, functions, and processes.

Primary Responsibilities

1. Compliance: Adhere to procedures and protocols outlined by Grifols GST organization and Grifols Diagnostic Solutions.
2. Customer Service: Respond to inquiries, participate in evaluations, hardware/software upgrades, installations, preventive maintenance, and ongoing support at customer sites and via phone. Document activities in CRM.
3. Escalation of Customer Needs: Communicate with other teams to ensure rapid resolution of issues.
4. Projects: Collaborate with Global Service and Training (GS&T) and Account Managers on product performance, development, and process improvements.
5. Personal Development: Continue to develop skills such as presentation and communication skills.

Key Performance Indicators

• Timely completion of training and certifications (98%)
• On-time completion of Preventive Maintenance (100%)
• Timely documentation and resolution of service requests
• Metrics such as Service Cost, MTBF, MTTR, customer satisfaction, etc.

Additional Responsibilities

Other duties as assigned, including document translation, root cause analysis, and process improvements.

Knowledge, Skills, and Abilities

• Strong organizational, record keeping, and inventory skills.
• Knowledge of GMP, ISO, and related regulations.
• Proficiency with Microsoft Office and call handling systems.
• Excellent troubleshooting and analytical skills.
• Self-motivated with strong interpersonal and communication skills.
• Customer focus, intellectual agility, and composure under pressure.

Education and Experience

Bachelor’s in Engineering, Technical, or Scientific Discipline, or equivalent military education, or High School Diploma/GED with relevant experience.

• 0-2 years with a Bachelor’s degree
• 2-4 years with an Associate degree
• 4+ years with a High School diploma, preferably in a regulated environment

Occupational Demands

• Up to 70% travel, including outside the assigned geographic area.
• Flexible work hours, including weekends and holidays.
• Ability to lift up to 50 lbs.
• Willingness to relocate within the US if needed.

Third Party Agency Notice

Agencies must have an active agreement with Grifols and submit candidates through authorized channels.

Equal Opportunity Statement

Grifols is an equal opportunity employer, considering all qualified applicants without discrimination.