Floater Associate

Richland Library; Columbia (SC); On-site; USD 21,000 - 25,000; Part time

Job summary

Richland Library in Columbia, SC is seeking a part-time Library Assistant to help customers locate, check out, renew materials, and place holds using the library system.

The role includes assisting with PAC terminals and copiers, answering questions about services, and processing returns and payments. Flexibility to work evenings and weekends is required; minimum 10 hours per week and up to 130 hours per quarter.

Qualifications

• High school diploma or GED required.
• At least one year of directly related experience preferred.
• Equivalent education or training may be considered.

Responsibilities

• Help customers locate, check out, renew materials and place holds using the library system.
• Assist customers with PAC terminals, copiers and other equipment.
• Answer questions about library services, materials, programs and initiatives.
• Process returns, handle fees and payments, and maintain accurate data.
• Enforce the Richland Library Code of Conduct and safety guidelines.
• Provide outstanding customer service and meet individual customer needs.
• May work nights and weekends; minimum 10 hours per week on average.
• Average 130 hours per quarter across the library system.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

One year related experience

Tools

PAC terminals

Copiers

Library systems

Job description

• Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system; assists customers (in‑library and on telephone) with basic informational and directional requests
• Assists customers with using PAC terminals, copiers, and other equipment
• Answers directional and informational questions about the Library including its services, materials, programs, and initiatives
• Answers questions and interprets and communicates general policies and procedures to customers
• Conducts searches for holds and other materials on shelves using printouts and lists
• Empties materials return boxes, transports materials and processes returned items Gathers, compiles, or submits required data and statistics
  Handles fees and payments
• Enforces the Richland Library Code of Conduct and follows established guidelines
• Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner; reports all safety hazards per established policies and procedures
• Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer
• May be required to work nights and weekends based on organizational responsibilities and job requirements
• Performs at least 10 hours per week (average) and 130 hours per quarter

High school diploma or GED; supplemented by at least one (1) year of directly related experience; or an equivalent combination of education, certification, training, and/or experience.

Location, Salary & Hours:

Where: Richland Library Main and/or other locations around Columbia as needed.

Salary: $15.25 per hour.

Hours: At least 10.00 hours/wk. average and/or at least 130 hrs. per 3 months, with variable, flexible schedule related to all hrs. library system is open.

Job Role & Level: A2; Pay Grade & Salary Band: 2; FLSA Status: Non-Exempt

** Richland Library may change location and schedule of any library job.

Deadline: Open Until Filled. However, we reserve the right to close this posting without notice.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state‑of‑the‑art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award‑winning, forward‑thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.