Float Universal Banker 1

First Federal Lakewood; North Ridgeville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank in North Ridgeville is seeking a Universal Banker to provide exceptional customer service and sales support. The role involves processing transactions, managing accounts, and ensuring compliance with banking regulations. Ideal candidates should have a high school diploma and some banking experience. Join us to help our customers achieve their financial goals while being part of a dedicated team in a retail banking environment.

Qualifications

• 0-2 years of banking experience required.
• Experience handling cash required.

Responsibilities

• Provide excellent customer service by processing transactions.
• Open and close basic accounts and services accurately.
• Maintain compliance with bank policies and regulations.

Skills

Customer service

Communication

Detail Orientation

Organizational Savvy

Education

High School Diploma

Tools

MS Office

CRM

Job description

Description

Position Summary:

The Universal Banker is a core role within the First Federal Lakewood retail branches. There are three levels within the Universal Banker job family, each with progressive responsibilities. All Universal Bankers provide exceptional front-line customer service and sales within the branch.

Universal Banker 1: This is the primary customer-facing role within the branch, emphasizing excellent customer service and sales. Responsibilities include processing teller transactions, following guidance from Universal Bankers 2 and 3, gaining expertise in assigned duties, and supporting training of new employees as needed.

Duties and Responsibilities:

1. Provide excellent customer service by processing transactions, handling account maintenance, and responding to inquiries in person and via telephone, including Customer Relationship Center support. Follow up with customers as necessary.
2. Operate the teller window, maintain acceptable outage levels according to Branch Operation Guidelines, manage cash limits, and ensure compliance with policies and procedures for branch audits. Escalate complex issues to Universal Bankers 2 and 3.
3. Open and close basic accounts and services accurately, adhering to bank policies and regulations. Cross-sell bank products and refer customers for investment, mortgage, and business banking services. Support higher-level Universal Bankers with advanced account openings, sales, and service as needed.
4. Understand and strive to meet individual, team, and branch performance metrics and sales goals. Participate in team meetings, complete training, and stay updated on systems, software, and procedures including Digital Banking and online services.
5. Perform basic opening and closing duties independently, including arming/disarming the branch. Assist with back-office tasks such as reporting, ATM balancing, and processing night/mail deposits. Follow safety and security protocols and escalate issues appropriately.
6. May float to other branches as needed.
7. Maintain up-to-date knowledge of and compliance with all bank policies, procedures, banking laws, and regulations, including the Bank Secrecy Act, USA Patriot Act, anti-money laundering statutes, and federal consumer protection laws.
8. Perform other duties as assigned.

The above duties are a summary and may not encompass all responsibilities. All job descriptions are subject to change at FMHC's discretion.

Requirements

Qualifications and Skills:

• 0-2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Customer service experience preferred.
• Proficiency in MS Office (Outlook, Excel, Word) required. Experience with Cleartouch, Nautilus, government and investor software/web portals, and CRM is preferred.
• Driver's license required for float positions.

Necessary Competencies:

• Accountability
• Coachability
• Change Champion
• Communication
• Detail Orientation
• Organizational Savvy
• Process Oriented
• Service Orientation

Physical Environment:

• Regularly required to lift, walk, stand, sit, bend, reach, climb, push/pull, use hands, and see, hear, speak.
• Occasionally lift/move up to 25 pounds.
• Work environment noise level is usually quiet to moderate.
• This role is performed in a retail bank setting.
• Availability to work days, evenings, weekends, and overtime as needed is required.