Float Teller Part-Time (20 hours)

Hancock Whitney Corp.; Kenner (LA); On-site; USD 10,000 - 60,000; Part time

Job summary

Hancock Whitney Corp. is seeking a part-time Float Teller in Kenner, LA. The ideal candidate will excel in providing 5-star customer service and handling cash transactions accurately. Key responsibilities include managing client services, handling financial transactions, and educating clients on digital banking solutions. A high school diploma and prior cash handling experience are required, along with strong problem resolution skills.

Qualifications

• Minimum 6 months cash handling and customer service experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Build and maintain client relationships through 5-star service.
• Handle transactions such as deposits, withdrawals, and check cashing.
• Educate clients on digital banking solutions.

Skills

Customer Service

Cash Handling

Problem Resolution

Fraud Detection

Education

High School Diploma or GED

Job description

Float Teller Part-Time (20 hours) page is loaded

Float Teller Part-Time (20 hours)

Apply locations Kenner - Kenner, LA time type Part time posted on Posted 3 Days Ago job requisition id R015240

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JOB FUNCTION / SUMMARY:

A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered around accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection,and personalized value-added client discussions.

• Teller wages start at $15.50 per hour (depending on experience) and associates are eligible each quarter for an additional monetary referral-based incentive depending on production.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards.

• Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.

• Handles client servicing requests such as service charge clarity and account maintenance.

• Maintains a working knowledge of products, services, and processes offered.

• Achieve required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution.

• Educates clients within the financial center on digital solutions such as mobile, online, and ATM offerings all centered around convenience.

• Refers clients to internal business partners as client needs are discovered.

• Assist with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center.

• Assist in managing operational loss within a financial center to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.

• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.

• Adheres to professionalism standards to include demeanor, dress, and station orderliness.

• May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedure.

• Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.

• Performs research for clients as needed.

• Other duties and special projects as assigned by Management.

• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or general education degree (GED).

• Minimum of 6 months cash handling and customer service experience required.

• Previous sales and referral experience strongly preferred.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.

• Ability to work under stress and meet deadlines.

• Ability to operate related equipment to perform the essential job functions.

• Ability to read and interpret a document if required to perform the essential job functions.

• Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility.

A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas.

Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us.