Float Teller Full Time (40 hours)

Hancock Whitney Corp.; Ponchatoula (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Float Teller who will deliver exceptional client interactions and service. This role emphasizes accurate cash handling, problem resolution, and personalized client discussions. You will engage with clients, manage transactions, and promote digital solutions to enhance their banking experience. If you are passionate about providing top-notch service and building relationships, this position offers a great opportunity to grow within a dynamic and supportive environment.

Qualifications

• 6 months of cash handling or teller experience preferred.
• Strong sales and referral experience is a plus.

Responsibilities

• Build and maintain client relationships through 5-star service.
• Process deposits, withdrawals, and other client transactions.
• Educate clients on digital banking solutions.

Skills

Cash Handling

Client Relationship Management

Sales Experience

Problem Resolution

Fraud Detection

Education

High School Diploma or GED

Job description

Float Teller Full Time (40 hours)

Float Teller Full Time (40 hours)

Apply locations Ponchatoula - Ponchatoula, LA time type Full time posted on Posted 2 Days Ago job requisition id R014871

JOB FUNCTION / SUMMARY:

A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection, and personalized value-added client discussions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards.
• Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
• Handles client servicing requests such as service charge clarity and account maintenance.
• Maintains a working knowledge of products, services, and processes offered.
• Achieves required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution.
• Educates clients within the financial center on digital solutions such as mobile, online, and ATM offerings all centered around convenience.
• Refers clients to internal business partners as client needs are discovered.
• Assists with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center.
• Assists in managing operational loss within a financial center to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedure.
• Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic.
• Performs research for clients as needed.
• Other duties and special projects as assigned by Management.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or general education degree (GED)
• 6 months cash handling or teller experience strongly preferred
• Previous sales and referral experience strongly preferred

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.