Float Teller (FT) - Westfield Area

Westfield Bank; Westfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Float Teller to deliver exceptional customer service across multiple branches. This role involves processing transactions, assisting with inquiries, and maintaining cash security. Ideal candidates will have a high school diploma and some experience in cash handling and customer service. Join a dynamic team where your contributions will enhance customer experiences and support banking operations. This is a fantastic opportunity to grow within a supportive environment while engaging with a diverse clientele. If you thrive in a fast-paced setting and are passionate about helping others, this position is perfect for you.

Qualifications

• High School Diploma or GED required.
• 6 months of cash handling and customer service experience preferred.

Responsibilities

• Provide professional service to customers by handling transactions.
• Maintain security of cash drawer and assist with customer inquiries.

Skills

Customer Relations

Decision Making

Cash Handling

Accountability

Education

High School Diploma or GED

Job description

Position: Float Teller

Department: Retail Banking

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required: Some Travel

Positions Supervised: N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but are not limited to processing transactions such as deposits and withdrawals and assisting with customer inquiries. This position requires the Teller to float between Westfield Bank locations.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assists customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.
• Ability to float between Westfield Bank branches.

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.