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Float Teller

Smb T

Union City (MI)

On-site

USD 30,000 - 45,000

Full time

30+ days ago

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Job summary

A leading financial institution is seeking individuals for customer service roles in Union City. Responsibilities include processing transactions, assisting customers, and maintaining compliance. Ideal candidates will possess a high school diploma and demonstrate strong interpersonal skills and customer service orientation, while ensuring a professional and organized branch environment.

Qualifications

  • High school diploma or GED required.
  • 1-3 weeks of training or equivalent experience.
  • Strong customer service and interpersonal skills.

Responsibilities

  • Provide customer service by processing transactions like deposits and withdrawals.
  • Travel to different branches to assist with staffing.
  • Balance customer accounts and ensure compliance.

Skills

Customer Service
Interpersonal Skills
Empathetic Listening
Compliance
Sales Skills

Education

High school diploma or GED

Tools

Microsoft Word
Microsoft Excel
Synergy
Silverlake Teller
Internet Banking

Job description

SUMMARY
Performs a variety of duties to provide customer service by explaining and processing investments and other financial services, and maintaining accurate records. All other duties and responsibilities as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following:

  • Provide excellent customer service by accepting and processing financial transactions such as deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing, and cash advances within set guidelines and limits. This includes traveling to different branches within the region.
  • Travel to and from branches within the region to cover short-staffed locations.
  • Issue cashier's checks and redeem savings bonds.
  • Answer customer questions, investigate, and correct errors.
  • Balance customer accounts and ATM/PTM transactions, including replenishing and researching.
  • Process check orders for customers.
  • Place holds on savings and checking accounts as needed.
  • Ensure compliance by completing CTRs and OFAC checks.
  • Handle large volume deposits.
  • Identify opportunities to cross-sell banking products such as debit cards, online banking, mobile banking, and e-services.
  • Familiarize with departments like Wealth Management, Consumer & Mortgage Loans, and Commercial Loans to facilitate referrals.
  • Interview customers to obtain information and explain financial services such as savings accounts, IRAs, and CDs.
  • Maintain a clean and organized branch/work area.
  • Balance drawers within established guidelines and goals.
  • Prepare daily teller cash settlements and identify discrepancies using teller systems like Synergy.
  • Sign cashier's checks within limits.
  • Assist with opening and closing the branch during staff absences.
  • Handle upset customers professionally.
  • Participate in cross-training for customer sales.
  • Manage vault duties, including cash buying/selling, balancing, and discrepancy resolution.
  • Close accounts when necessary.
QUALIFICATIONS

To perform this job successfully, an individual must perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION and/or EXPERIENCE

High school diploma or GED; 1-3 weeks of training; or equivalent combination of education and experience.

TECHNICAL SKILLS
  • Microsoft Word/Excel
  • Silverlake Teller
  • Internet / Internet Banking
  • Synergy
  • Argo
  • 4 Site
INTERPERSONAL SKILLS

Strong interpersonal and empathetic listening skills, with a genuine desire to assist customers and protect the bank's interests. Ability to work beyond normal duties and provide excellent customer service.

PHYSICAL DEMANDS

Regularly required to stand, use hands, reach, talk, and hear. Frequently sit, stoop, kneel, crouch, or crawl. Occasionally walk, climb, or balance. Must occasionally lift/move up to 50 pounds. Vision abilities include close vision and focus adjustment.

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