Float Sales & Service Representative (Teller)

First Citizens Bank; Wilson (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

First Citizens Bank is seeking a Float Sales & Service Representative (Teller) to join their team. In this role, you will engage with customers, process transactions, and educate them on bank services while providing excellent customer care. This position requires flexibility to float between branches in Wilson and Goldsboro, with mileage reimbursement for travel.

Qualifications

• 6 months customer service experience required.
• Preferred experience in sales or banking.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately.
• Facilitating customer awareness of bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Tools

Knowledge of retail banking products

Job description

Join to apply for the Float Sales & Service Representative (Teller) role at First Citizens Bank

3 days ago Be among the first 25 applicants

Join to apply for the Float Sales & Service Representative (Teller) role at First Citizens Bank

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This role will be floating to other branches in Wilson and Goldsboro. Gas mileage will be reimbursed.

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

This position will provide coverage to multiple branches.

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales or banking

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.This role will be floating to other branches in Wilson and Goldsboro. Gas mileage will be reimbursed.

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking and Financial Services

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