Float Sales & Service Representative (Bank Teller)

First Citizens Bank; Roanoke Rapids (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join their branch team in Roanoke Rapids. This role involves processing transactions, providing customer service, and facilitating customer education about banking services. The ideal candidate will possess strong communication skills, a high school diploma, and a commitment to customer satisfaction.

Qualifications

• 6 months customer service experience required.
• Preferred: Sales License or Certification.
• Must possess a valid driver's license.

Responsibilities

• Engaging customers to understand their banking needs.
• Processing transactions accurately and efficiently.
• Facilitating customer awareness of bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Pay: Competitive

Employment Type: Full-Time

Job Description

• Req#: 17586

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with team members and cross-functional partners
• Flexibility: Capable of handling multiple demands and shifting priorities efficiently
• Agility: Able to process information and resolve problems quickly

Responsibilities

The essential functions of the job include, but are not limited to:

• Engaging customers to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking
• Introducing customers to other branch team members or bank partners for financial solutions

This position provides coverage to multiple branches. Travel will be compensated. A bank car is not provided.

Qualifications

• High School Diploma or GED and 6 months customer service experience
• Preferred: Sales License or Certification
• Must possess a valid driver's license; position requires frequent driving to other offices and clients

Required Skills

• Financial literacy and knowledge of retail banking products and services

About the Company

First Citizens commercial banking helps you find solutions, services, and products that fit your business needs.

Notice

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