Float Sales & Service Representative

First Citizens Bank; Murphy (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Mileage reimbursement

Benefits package

Job summary

First Citizens Bank is seeking a Sales and Service Representative to provide in-branch transactions and customer support. This float role requires visiting four branches in the Murphy, Cherokee, Hayesville, and Franklin area, with mileage reimbursement for travel. You will identify and refer sales opportunities while delivering friendly, knowledgeable service.

The position emphasizes communication, customer service, adaptability, and teamwork as core competencies in a dynamic banking environment.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service experience.
• Must possess a valid driver's license and be willing to drive to other offices.

Responsibilities

• Provide banking services and process transactions at the branch.
• Educate customers on bank products and refer sales opportunities to branch partners.
• Maintain compliance with regulations, policies, and risk controls.
• Handle branch operations and administrative tasks efficiently.
• Travel to four branches in Murphy, Cherokee, Hayesville and Franklin; mileage reimbursed.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person.

Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to provide coverage to 4 branches in the Murphy, Cherokee, Hayesville, and Franklin area(s). Mileage will be reimbursed.

At First Citizens Bank, we believe meaningful careers are built through meaningful relationships. For more than 125 years, we've supported our clients, communities and colleagues through a culture rooted in connection, collaboration and long-term success.

Responsibilities & Qualifications

Duties & Responsibilities:
Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:
Financial literacy
Knowledge of retail banking products and services

Communication (Written and Verbal)

Transaction Processing

Branch Banking Operations

Qualifications:
Minimum Required Education and Experience: High School Diploma or GED and 6 months experience in customer service

Preferred Area of Experience: Sales

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.