Float Relationship Banker

Telhio Credit Union, Inc.; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K match

Paid time off

Paid holidays

Life insurance

Disability insurance

AD&D

Wellness incentives

Employee banking benefits

Career advancement

Job summary

Telhio Credit Union, Inc. seeks a Float Relationship Banker to serve members with cash handling, account operations, and financial solutions. You will travel to branch locations as needed to provide consistent service and promote Telhio’s products and security practices.

The position requires notary license, NMLS designation, strong communication, and 1–3 years in member services. Background checks apply, with competitive pay and benefits.

Qualifications

• High School Diploma or Equivalent (Required).
• 1-3 yrs – Experience in Member/Customer Service (Required).
• 1-3 yrs – Experience in Financial Services (Preferred).
• Notary License (Upon hire/ Required).
• NMLS Designation (Upon hire/ Required).
• Effective communication skills (oral and written).
• Must pass background check including credit, drug screen, bondability and background.

Responsibilities

• Perform all transactions accurately and efficiently (cash, deposits, loan payments).
• Process credit card payments and IRA/HSA transactions; open IRAs/HSAs.
• Process wires; inform members about products and promos.
• Cross-sell credit union products and guide members to appropriate services.
• Balance cash drawers; comply with policies and security procedures.
• Assist in audits and open/maintain consumer and business accounts.
• Travel to branch locations within the footprint as needed.

Skills

Customer service

Communication

Notary license

Education

High School Diploma or GED

Tools

DNA

Ascensus

Job description

At Telhio, we believe proud, valued employees create proud, valued members.

We are committed to developing a pathway of growth for our employees that provides the opportunity for a career—not just a job—where you can develop your skills and be promoted from within, whether working full or part-time!

Our mission is to serve our members' financial needs to create a stronger community. Join our team and you will not only find the pathway of growth you may be looking for, but you'll be helping to make our Ohio communities better and stronger, too.

Working for Telhio has its benefits.

• Immediate vesting eligibility with company-matched 401K
• Competitive paid time off benefits
• Generous number of paid holidays
• Employer paid group disability and group life insurance, plus an AD&D policy
• Incentives for meeting Health & Wellness goals
• Employee-only benefits on checking accounts and loans
• Opportunities for career advancement, and more!

Available Positions

Position:Float Relationship Banker

Location: 601 Park Avenue

Hamilton, OH

Job Id:1144

# of Openings:1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

About our Position:

The Float Relationship Banker at Telhio Credit Union, you will be accountable for uncovering and satisfying the needs of our members; Being a trusted advisor for our members and be the "One Telhio" solution for our members. Your key focus will be to ensure that you deliver extraordinary service and innovative financial solutions to our members. As a Float) - You will be asked to travel across the entire footprint of our branch locations in Southwest Region, if needed.

Responsibilities

• Perform all transactions in DNA accurately and efficiently (i.e. Cash Withdraws, Deposits, loan payments)
• Process Credit Card payments in our 3rd party portal
• Perform all IRA/HSA/etc. transactions in Ascensus
• Open IRAs and HSAs in Ascensus.
• Process member requests for wires, as needed.
• Inform Members about products, services, and current promotions
• Cross-sell credit union products by answering inquiries; informing members of new services and products promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
• Conform/Comply with all applicable Telhio policies, procedures, and regulations.
• Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
• Balance cash drawers accurately.
• Complies with credit union operations and security procedures by participating in all dual-control functions.
• Witness and assist in audits as requested.
• Open all consumer accounts in DNA.
• Perform all account maintenance for consumer and business members.
• Process any, and all, disputes for consumer and business members.
• Closes loans, when needed, for members in branch.
• Perform other tasks as requested by supervisors as they relate to the bank and its functions
• (As a Float) - They will be asked to travel across the entire footprint of our branch locations in Columbus, if needed

Required Qualifications

• High School Diploma or Equivalent (Required)
• 1-3 yrs – Experience in Member/Customer Service (Required)
• 1-3 yrs – Experience in Financial Services (Preferred)
• Notary License (Upon hire/ Required)
• NMLS Designation (Upon hire/ Required)
• Effective communication skills (oral and written)
• Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

What you will earn

• Competitive Pay
• Opportunity to earn incentive pay
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.

Family members of current Telhio employees, board or committee members or contractors are not eligible for employment with Telhio.

Please contact Human resources directly at 614-221-3233 ext. 8201 if you have trouble accessing the online site.

Candidates can obtain a paper employment application at any physical branch location if they are unable to apply online.