Float Northwest San Antonio Region - Branch Member Service Representative - Full Time

RBFCU Insurance Agency LLC; San Antonio (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

RBFCU is hiring a Float Branch Member Service Representative for the San Antonio Northwest region. The role blends Teller and Personal Banker duties, engaging with members to identify needs and recommend solutions. Starting pay is $20.00 per hour, with a $2.00 per hour bilingual premium after certification.

The MSR Float may train at one branch and then support multiple locations within the region, with growth paths and RBFCU's Learning and Development program.

Qualifications

• Six months of work experience in a financial institution, customer service or sales preferred.
• High School diploma or GED required.
• Ability to sit or stand for extended periods.
• Flexible Monday through Saturday schedule and ability to cover regions as needed.

Responsibilities

• Provide enthusiastic, professional service to members and prospective members.
• Process a variety of transactions in person, video conference, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies and laws.
• Engage members to identify needs and recommend appropriate products and services.
• Support branch operations across the Northwest San Antonio region as required.

Skills

Customer service

Communication

Problem solving

Technology literacy

Education

High School diploma or GED

Tools

PC software

Office equipment

Job description

## Float Northwest San Antonio Region - Branch Member Service Representative - Full TimeApply: San Antonio, Texas Area: Full time: Posted Yesterday: 015460**Job Description and Requirements**The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative (MSR) Float for our San Antonio Northwest Region starting at **$20.00/hour!** Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The MSR Float selected for this position must be flexible to be trained at a branch and then utilized to work at any branch within the respective region until a permanent position within the region becomes available to meet our growing staffing needs. The locations for this region include: **Bandera Pointe, Brooks, Culebra, Floresville, Mission South, Potranco, Rigsby, and South San.** As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. **Essential Functions and Responsibilities:** * Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.* Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.* Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.* Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.* Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.* Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.* Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.* Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.* Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.* Prepare various teller reports, and escort members into designated areas when requested.* Observe safety and security procedures, and report potentially unsafe conditions.* Maintain the ability to train and work at any branch within the respective region depending on business need.* All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). **Requirements:** * High School diploma or GED* Six months of work experience (financial institution, customer service or sales experience preferred)* **Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule*** Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers* Excellent communication and interpersonal skills* Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions* Proficient in utilizing PC, software and other office equipment* Ability to sit or stand for extended periods of time* Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly **Preferred:** * Bilingual (English/Spanish) ***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.***