Float Medical Assistant

Partner's Healthcare; Amherst (MA); On-site; USD 21,000 - 33,000; Part time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. seeks a per diem Medical Assistant to support outpatient practices within the Cooley Dickenson Float Pool.

You will cover shifts Monday–Friday across Pioneer Valley sites, with orientation training and cross-coverage as needed. Responsibilities include taking vital signs, documenting patient information, scheduling, managing patient flow, and assisting clinicians under supervision.

Qualifications

• High School Diploma or Equivalent required.
• BLS certification and CMA credentials preferred.
• Direct MA experience or medical field work 0-1 year preferred.

Responsibilities

• Show patients to examination rooms, interview patients to obtain medical information, measure vital signs, and record in the medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Perform general office duties, answer phones, take dictation, and process insurance forms.
• Collect blood, tissue, or other samples and prepare for testing; assist as needed with phlebotomy.
• Maintain immunizations inventory and check expiration dates; assist with immunizations if applicable.
• Help improve departmental quality initiatives and ensure patient identifiers and hand hygiene compliance.

Skills

Interpersonal skills

Prioritization

Attention to detail

Medical terminology

EHR proficiency

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our Cooley Dickenson Float Pool team is a group of employees who are specially trained and readily available to seamlessly assimilate and stabilize clinical operations within our outpatient practices. We cover gaps due to unexpected call outs, long-term leaves, planned vacations, staffing vacancies, etc. This is a unique opportunity to work autonomously to the top of your education/certification while also functioning as part of a collaborative team. We are seeking per diem Medical assistant to pick up shifts Monday through Friday, but we can be flexible on exact days based on employee availability. In this role, you would be expected to cover various practices across the Pioneer Valley.

Towns/cities include:

• Amherst
• Belchertown
• Florence
• Greenfield
• Hadley
• Northampton
• South Deerfield
• West Hatfield
• Williamsburg

We do our best to keep all employees with their preferred geographic regions/specialty areas; however, float pool employees must be able and willing to commute to any of our locations during orientation (for training/precepting purposes) or during times of fluctuating staffing shortages (for cross-coverage purposes).

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes

Essential Functions

• Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• Maintains inventory of immunizations and check expiration dates.
• Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsBasic Life Support [BLS Certification] - Various Issuers preferred Certified Medical Assistant - Various Issuers preferredExperienceDirect MA experience or medical field work 0-1 year preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 170 University DriveScheduled Weekly Hours 0Employee Type Per DiemWork Shift Day (United States of America) Pay Range $20.48 - $24.94/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified