Float Front Office Associate

RAYUS Radiology; Dedham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Float Front Office Associate to enhance patient experiences in radiology. This full-time role involves greeting patients, managing schedules, and ensuring efficient communication between patients and medical staff. You will be pivotal in providing compassionate service, facilitating patient interactions, and maintaining accurate records. Join a dynamic team dedicated to clinical excellence and make a meaningful impact on patient care. This position offers a supportive environment where your contributions will shine brightly in the field of radiology.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Disability Insurance

Tuition Reimbursement

Adoption Assistance

Pet Insurance

Paid Time Off (PTO)

Qualifications

• 1-2 years customer service experience required.
• High school diploma or equivalent is a must.

Responsibilities

• Greet and register patients for imaging services.
• Schedule patients and maintain accurate records.
• Act as a liaison between patients and medical technologists.

Skills

Customer Service

Communication

Empathy

Microsoft Office Suite

Typing

Education

High School Diploma or Equivalent

Tools

Radiology Information System (RIS)

Job description

Description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Float Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting as a liaison between medical technologists and patients waiting for exams. In this role you will travel to multiple CDI locations in the market, and be eligible for a shift differential. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

This is a full-time position working 40 hours per week.

Essential Duties:

(65%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays.
• Answers phones and handles calls in an efficient and friendly manner.
• Fields calls appropriately for center associates.
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information.
• Follows-up on any unread exams.
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up.
• Orders office supplies as needed.
• Maintains supply of patient information sheets.
• Pushes imaging via electronic interfaces.
• Completes confirmation calls and provides preparation instructions to patients.
• Faxes reports, billing information, and medical release forms as requested.

(25%) Scheduling & Insurance

• Schedules patients and enters orders.
• Maintains an up-to-date and accurate database on all current and potential referring physicians.
• Accurately maintains patient records within radiology information system (RIS).
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate.
• Maintains accurate pending-scheduling list.
• Checks all exams for pre-certification with patient's insurance company.
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.

(10%) Performs other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• 1-2 years customer service experience.
• Proficient with using computer systems and typing.
• Valid driver's license and proof of current insurance.

Preferred:

• 1-2 years medical front office experience.
• Medical terminology and office background.
• Bilingual.

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.