Flight Program and Critical Care Operations Manager

Carilion Clinic; Roanoke (VA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, & Vision Benefits

Employer Funded Pension Plan

Paid Time Off

Onsite fitness studios

Discounts on childcare

Continued education and training

Job summary

Carilion Clinic in Roanoke is seeking a Flight Program and Critical Care Operations Manager to provide leadership in patient transport operations. This full-time role entails overseeing both ground and flight transport teams, ensuring quality care and operational excellence.

The ideal candidate will have a Bachelor's degree and significant experience in emergency medical services, along with strong leadership and communication skills. Benefits offered include comprehensive medical plans, paid time off, and continued education opportunities.

Qualifications

• AHA HCP-BLS, EVOC, and ACLS certifications must be maintained.
• 3 years of clinical experience in emergency medical services required.
• 2 years supervisory experience in emergency medical services required.

Responsibilities

• Oversees day-to-day operations and manages departmental functions.
• Coordinates staffing and directs staff task assignments.
• Monitors customer satisfaction and develops improvement programs.

Skills

Team building

Leadership skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree

Job description

Job Title: Flight Program and Critical Care Operations Manager

Employment Status: Full time

Shift: Variable Hours (United States of America)

Facility: 431 McClanahan St SW - Roanoke CP09 Carilion Medical Center.

Requisition Number: R153907 Flight Program and Critical Care Operations Manager (Open)

How You’ll Help Transform Healthcare: The Carilion Clinic Patient Transport Manager provides day‑to‑day leadership to Carilion Clinic Patient Transport Department (CCPT). CCPT oversees Carilion Clinic’s Patient Transportation, ground and flight. This position is one of two managers for the critical care transport arm of Carilion Clinic Patient Transportation which includes Life‑Guard 10 (Hardy), Life‑Guard 11 (Radford), Life‑Guard 12 (Lexington), and our Neonatal‑Pediatric Transport EMTs. The role will provide leadership oversight for each of our flight bases in Christiansburg, Hardy, and Lexington, Virginia. In addition to the flight program, this position will also manage our neonatal‑pediatric transport team based out of Carilion Clinic Children’s Hospital which includes a regional level III Neonatal Intensive Care Unit and a Pediatric Intensive Care Unit.

Responsibilities

• Responsible for overseeing the day‑to‑day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service.

• Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day‑to‑day priorities and directs staff task assignments. Facilitates teams in problem‑solving processes.

• Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management.

• Facilitates professional growth and development including the provision or in‑service programming and an effective performance appraisal process.

• Responsible for implementation of department budget and monitoring of expenses.

• Responsible for supporting service line mission, goals and scorecard objectives.

• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department.

• Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two‑way communication.

Requirements

Front line manager position, requiring maintenance of all requirements of the Paramedic or RN Transport Specialist, including but not limited to:

• AHA HCP‑BLS, EVOC, and ACLS must have completed and maintained. Must obtain PALS, NRP, TNCC or ATLS (audit) within 1 year of hire. AND Must obtain FP‑C or CFRN within 2 years of hire.
• Successful completion of transport specialist orientation, maintaining proficiency in clinical skills per the appropriate competency validation tool, serving in that specific role a minimum of 2 shifts per month.
• Maintaining a driving record in accordance with the CCPT Driver Safety Policy and Carilion Clinic Risk Management.
• Special notes:
  • The aircraft is restricted by weight and balance and therefore, all staff are expected to maintain < or = 240 pounds mission weight (which is < or = 225 pounds without flight gear).
  • Use of the PAPR is not an option for employees transporting patients on airborne precautions, because the hood will not fit over the required flight helmet. Therefore, all employees must be able to wear N95 respirator.

Education

Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree.

Experience

3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric‑Neonatal transport care, Critical Care Nursing, or Transfer Center preferred.

Licensure, certification, and/or registration

Nationally Registered and Virginia State Intermediate or Paramedic certification are required; or Licensed as a Registered Nurse in State of Virginia required.

Other Minimum Qualifications

Must have effective team building and leadership skills. Demonstrates excellent problem‑solving, interpersonal, communication, team leadership, priority setting and work competency skills. In order to minimize unscheduled service interruptions and for ease of scheduling PR outreach, it is required that the employee's primary home location is within 60 miles from the Roanoke CCPT location.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Equal Opportunity Employer

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800‑599‑2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

E‑Verify

For more information on E‑Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies