Flight Line Ramp Agent

Ontario Trillium Foundation; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Business Jet in the Dallas area is seeking an entry-level Flight Line Ramp Agent to support safe and efficient ramp operations and customer service on the ramp. You will learn through hands-on duties that range from greeting customers to processing service orders and assisting with transportation needs.

The role emphasizes safety, communication, and a strong customer-service mindset, with potential for advancement into CSR or Line Service.

Qualifications

• High school diploma or GED required.
• 0-1 years applicable customer service work experience preferred.
• Excellent written and oral communication skills.
• Strong analytical and organizational skills.
• Commitment to safety and attention to detail.
• Strong customer service and problem solving skills.
• Ability to work under pressure and efficiently in a fast-paced outdoor environment.
• Self-starter with willingness to learn and follow instructions.
• Ability to multitask while providing high standard of customer service in a fast-paced environment.
• Availability for nights, weekends and holidays.
• Willingness to learn and cross-train for advancement into CSR or Line Service roles.

Responsibilities

• Meet and greet customers as the first point of contact both on the ramp.
• Provide basic ramp concierge services.
• Take service orders from crew/passengers such as fueling, catering, etc.
• Supply departing aircraft with coffee, ice, requested newspaper, and catering.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
• Complete opening and closing duties as assigned by the CSR/FLA Management.
• Communicate customer needs to appropriate departments.
• Monitor incoming/outgoing flights and movement on the ramp.
• Work with Line Service Technicians and Customer Service Representatives to assist basic aircraft support and coordinate and complete customer requests.
• Marshal and aid in repositioning aircraft on ramps and in hangars.
• Provide baggage handling, vehicle valet, and customer shuttle services.
• Aid and assist customers with arrivals, departures, and general customer service needs.
• Present and maintain a clean and professional lobby, customer, and general FBO amenity areas with stocked refreshments and services for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Safety awareness

Multitasking

Education

High school diploma or GED

Job description

Celebrating 30 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key to its success. We are home to more than 70 jet aircraft and offer complete aviation solutions including; Acquisition-Sales, Aircraft Management, Maintenance, Charter, and FBO Services. Join a team that's dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts and a family spirited atmosphere.

We're continuing to grow and have openings in multiple shifts!

• 2nd shift - 2 p.m. - 10 p.m.

The Flight Line Ramp Agent serves as the entry level position within FBO operations and serves as the foundation for both Customer Service and Line Service. This role is responsible for supporting safe and efficient ramp operations and customer service needs on the ramp to develop the core operational knowledge and skills to advance while upholding Business Jet’s high standards of serviceability and safety in all aspects.

Essential Duties and Responsibilities:

• Meet and greet customers as the first point of contact both on the ramp.

• Provide basic ramp concierge services.

• Take service orders from crew/passengers such fueling, catering, etc.

• Supply departing aircraft with coffee, ice, requested newspaper, and catering.

• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).

• Complete opening and closing duties as assigned by the CSR/FLA Management.

• Communicate customer needs to appropriate departments.

• Monitor incoming/outgoing flights and movement on the ramp.

• Work with Line Service Technicians and Customer Service Representatives to assist basic aircraft support and coordinate and complete customer requests.

• Marshal and aid in repositioning aircraft on ramps and in hangars.

• Provide baggage handling, vehicle valet, and customer shuttle services.

• Aid and assist customers with arrivals, departures, and general customer service needs.

• Present and maintain a clean and professional lobby, customer, and general FBO amenity areas with stocked refreshments and services for customers.

• Maintain and record appropriate supply levels.

• Professionally correspond with customers and vendors to ensure customer satisfaction.

• Maintain a professional and positive attitude with the ability to multitask.

• Perform other duties and responsibilities as assigned.

Qualifications:

• High school diploma or general education degree (GED)

• 0-1 years applicable customer service work experience

• Excellent written and oral communication skills

• Strong analytical and organizational skills

• Commitment to safety and attention to detail

• Strong customer service and problem solving skills

• Ability to work under pressure and efficiently in a fast-paced outdoor environment

• Self-starter with a willingness to listen, learn, and take feedback and detailed instructions well

• Ability to multitask while providing high standard of customer service in a fast-paced environment

• Must be available to work a variety of shifts; including nights, weekends and holidays

• Willingness to learn and cross train for advancement into CSR or Line Service roles

Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Daily interaction with Clients where tact and decorum are mandatory while maintaining a team effort in customer service. This position is very active and while performing the duties of this job, the employee is regularly required to:

• Stand, walk, bend, kneel, crouch, crawl, climb, and work outdoors for extended periods

• Lift, carry, push, pull, and move up to 50 pounds regularly and more with assistance when necessary

• Work in varying weather conditions including heat, cold, wind, rain, and noise exposure

• Safely operate service vehicles and ground support machinery

This position primarily works outdoors on airport ramps, hangars, and fueling areas with frequent exposure to moving aircraft, fuel systems, loud noise, varying weather conditions, and operational hazards. Strict adherence to PPE requirements and all safety procedures is mandatory.