Flight Coordinator

Rural Metro Fire Department; Anchorage (AK); On-site; USD 36,000 - 39,000; Full time

Job summary

Guardian Flight in Anchorage, AK seeks a Flight Coordinator to manage radio, phone, and computer operations for notifying flight personnel. You will review preflight risk assessments, monitor flight progress, and maintain weather awareness to support safe flight conduct.

The role requires clear English communication, accurate data entry, and the ability to follow procedures while handling multiple tasks and reports. Must reside in Alaska.

Qualifications

• High school diploma or equivalent is required.
• Able to read, write, and communicate clearly in English.
• Familiarity with medical terminology and radio/telephone operations.

Responsibilities

• Respond to customer needs and process air transport requests.
• Review, confirm, and verify preflight risk assessments.
• Monitor, track, and log flight progress.
• Maintain situational awareness of weather along routes.
• Pass critical information to Pilot in Command and OPS staff.
• Ensure accurate data entry and complete paperwork for shift.
• Generate reports and maintain departmental records.
• Follow company policies and participate in training and security programs.

Skills

Reading and writing English

Radio and telephone communication

Multitasking

Typing speed and accuracy

Basic computer applications

EMS/public safety dispatch experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Flight Coordinator - Anchorage, Alaska (must reside in Alaska)

Starting Pay $26.75

Transfer Capabilities across the entire GMR footprint.

JOB SUMMARY

Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate flight personnel in accordance with departmental procedures. Reviewing, confirming, and verifying preflight risk assessments for completeness. Responsible for monitoring, tracking, and logging progress of flights. Having situational awareness of the current and forecasted weather along the planned route of flights to assist in the safe conduct of flights. Pass critical flight information to the Pilot in Command and the Operational Control Specialists.

RESPONSIBILITES

• Respond to customer needs accordingly.
• Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.
• Allocatesairresources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
• Perform other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Ability to understand basic computer applications.
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.(Preferred)

Why Choose Guardian Flight? As aleading providerof air medical services, management and experience in the air medical industry, Guardian Flight isone of Global Medical Response’s (GMR)family ofsolutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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