Flight Coordinator

Global Medical Response; Anchorage (AK); On-site; USD 36,000 - 39,000; Full time

Job summary

Global Medical Response is seeking a Flight Coordinator in Anchorage, Alaska. You will manage radio/phone/computer operations to notify flight personnel, review preflight risk assessments, monitor and log flights, and relay critical information to pilots and control staff.

The role requires handling weather awareness, securing accurate paperwork, data entry, and timely reporting. A background in EMS or dispatch is preferred, with strong English communication and multitasking abilities.

Qualifications

• High school diploma or equivalent.
• Strong reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to them.
• Ability to manage multiple tasks simultaneously.
• Good typing skills with speed and accuracy for emergency and non-emergency calls.
• Ability to understand basic computer applications.
• Minimal medical training or EMS/public safety dispatcher experience preferred.

Responsibilities

• Respond to customer needs accordingly.
• Understands medical terminology and implements critical listening to process air transport requests.
• Allocates air resources using approved protocols.
• Responsible for completeness and accuracy of paperwork prior to shift completion.
• Accurate data entry for the shift.
• Generate applicable reports and verify accuracy.
• Assist in locating incident scenes and selecting safe, fastest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies, procedures, rules, and memorandums.
• Adhere to information systems security policies and training.
• Perform other duties as assigned.

Skills

Reading and writing English

Radio/telephone communication

Data entry speed

Basic computer applications

Multitasking

Education

High school diploma or equivalent

1+ year EMS/public safety dispatcher experience (preferred)

Job description

More Information about this Job

Flight Coordinator - Anchorage, Alaska (must reside in Alaska)

Starting Pay $26.75

Transfer Capabilities across the entire GMR footprint.

JOB SUMMARY

Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate flight personnel in accordance with departmental procedures. Reviewing, confirming, and verifying preflight risk assessments for completeness. Responsible for monitoring, tracking, and logging progress of flights. Having situational awareness of the current and forecasted weather along the planned route of flights to assist in the safe conduct of flights. Pass critical flight information to the Pilot in Command and the Operational Control Specialists.

RESPONSIBILITES

• Respond to customer needs accordingly.
• Understands medical terminology and adequately implements critical listening skills to accurately process air transport requests.
• Allocatesairresources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
• Perform other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Ability to understand basic computer applications.
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.(Preferred)

Why Choose Guardian Flight?

As aleading providerof air medical services, management and experience in the air medical industry,Guardian Flightisone ofGlobal Medical Response's(GMR)family ofsolutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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