Flexible-Shift Guest Advocate (On-Demand)

Target; Cape Girardeau (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Target is hiring an On-Demand Guest Advocate in the United States. You will help guests, answer questions, and assist with checkout, returns, and digital services while working a flexible schedule.

You will also assist with Drive Up, Order Pick Up, and other guest services in a fast-paced store environment. The role requires strong communication, reliability, and the ability to adapt to varying shifts, including nights and weekends.

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
• Greet
• 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Job description

Target is hiring an On-Demand Guest Advocate in the United States. You will help guests, answer questions, and assist with checkout, returns, and digital services while working a flexible schedule.

You will also assist with Drive Up, Order Pick Up, and other guest services in a fast-paced store environment. The role requires strong communication, reliability, and the ability to adapt to varying shifts, including nights and weekends.