Flexible Schedule Medical Front Desk Coordinator

NorthShore University HealthSystem; Palatine (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Visa Sponsorship Available

Job summary

Endeavor Health in Palatine is seeking a Medical Office Receptionist to greet patients and visitors, route inquiries, and ensure accurate patient demographics and scheduling.

You will answer phones, collect co-pays, help with medical records as needed, and support a busy, patient‑centered environment with strong computer skills.

This role requires a high school diploma or GED, at least one year in customer service, and flexibility to travel between sites.

Qualifications

• Education requirement: High school diploma or GED.
• Experience: One year of customer service work experience or interaction with the public.
• Proficient computer skills.

Responsibilities

• Greet incoming patients and visitors and refer to appropriate department.
• Receive and forward telephone calls and relay messages per protocol.
• Register new patients and schedule or reschedule appointments.
• Collect co-pays and balances and schedule follow ups as needed.
• Respond to patient questions per organizational policies.
• Communicate with other departments and providers to resolve requests.
• Perform clerical duties and operate standard office machines.
• May assist with medical records and clinical personnel as needed.
• Maintain neat waiting areas and support special projects as assigned.
• Adhere to all standards, policies and procedures.

Skills

Customer service

Computer skills

Interpersonal communication

Education

High school diploma or GED

Job description

Endeavor Health in Palatine is seeking a Medical Office Receptionist to greet patients and visitors, route inquiries, and ensure accurate patient demographics and scheduling.

You will answer phones, collect co-pays, help with medical records as needed, and support a busy, patient‑centered environment with strong computer skills.

This role requires a high school diploma or GED, at least one year in customer service, and flexibility to travel between sites.