Flexible Schedule Customer Experience Specialist

Walgreens; Plainfield (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens is hiring for a Customer Service / Retail Associate in Illinois. The role focuses on greeting customers, assisting with products, and delivering a friendly checkout experience at the register, while maintaining store standards.

You will process purchases, manage returns, stage displays, and help with inventory and safety procedures to minimize loss and ensure compliance. Training provided, schedule includes evenings and weekends.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens work experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine.
• Assumes web pick-up responsibilities and delivers orders to customers as they arrive at store.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Skills

Customer service

Cash register operation

Merchandising

Stock management

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens is hiring for a Customer Service / Retail Associate in Illinois. The role focuses on greeting customers, assisting with products, and delivering a friendly checkout experience at the register, while maintaining store standards.

You will process purchases, manage returns, stage displays, and help with inventory and safety procedures to minimize loss and ensure compliance. Training provided, schedule includes evenings and weekends.