Flexible Retail Associate - Customer Experience & Growth

Winners Merchants International, L.P.; City of Batavia (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Referral bonuses

Scholarship program

Adoption assistance

Job summary

Marshalls, a TJX Companies store, invites you to join a vibrant team focused on delivering a highly satisfied customer experience. You will engage with customers, maintain a clean store, and support operations across merchandising, checkout, and loss prevention practices.

We encourage a positive store culture with honesty and respect, opportunities to learn, and a flexible work schedule to meet business needs. Competitive pay and comprehensive benefits apply.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting capability

Teamwork

Job description

Marshalls, a TJX Companies store, invites you to join a vibrant team focused on delivering a highly satisfied customer experience. You will engage with customers, maintain a clean store, and support operations across merchandising, checkout, and loss prevention practices.

We encourage a positive store culture with honesty and respect, opportunities to learn, and a flexible work schedule to meet business needs. Competitive pay and comprehensive benefits apply.