Flexible Restaurant Server – Upsell & Fast-Pace Experience

HOB Entertainment, LLC; Cleveland (OH); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Free concert tickets

Dog-friendly office

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment in Cleveland, OH is seeking a part-time Restaurant Server. You will upsell food and beverages in a friendly, attentive manner and provide exceptional guest service during nights and weekends.

Responsibilities include maintaining service flow, following safety and alcohol policies, handling cash and card payments, and answering questions about the menu and specials. Prior POS experience is a plus; a professional, upbeat attitude is required.

Qualifications

• Applicants for employment in the U.S. must possess work authorization.
• Preferred: High School diploma or equivalent.
• Experience in a high-volume, fast-paced work environment is preferred.

Responsibilities

• Maintain line of sight/atmosphere control by circulating through your work area during shift.
• Follow House of Blues safety, health, and sanitation standards.
• Assist other employees as needed.
• Follow opening, running, and closing procedures, checking out with manager on duty.
• Adhere to all HOB policies and procedures.
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies.
• Request proper identification for anyone appearing under 30 years of age.
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager.
• Cash handling; bank procedures and payment processing (on point of sales terminal) for both cash and/or credit transactions.
• Occasionally work special events scheduled within the venue.
• Have knowledge of all menu items, music, promotional or special events in the house.
• Inform guests of daily specials and make recommendations to suggestively sell menu.
• Provide exceptional guest service by anticipating guest needs, answering guest questions, taking guest orders, ensuring items are correct, delivering items timely and appropriately resolving any guest complaints.
• Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished.

Skills

Guest service

Cash handling

Upselling

Teamwork

Education

High School diploma (preferred)

Tools

MICROS

Job description

Live Nation Entertainment in Cleveland, OH is seeking a part-time Restaurant Server. You will upsell food and beverages in a friendly, attentive manner and provide exceptional guest service during nights and weekends.

Responsibilities include maintaining service flow, following safety and alcohol policies, handling cash and card payments, and answering questions about the menu and specials. Prior POS experience is a plus; a professional, upbeat attitude is required.