Flexible Full Time Regional Urgent Care Technician

St. Luke's University Health Network; Quakertown (Bucks County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network is seeking a full-time Urgent Care Technician to support both Urgent Care and Occupational Medicine across the South region, including Quakertown, Center Valley and Upper Perkiomen locations.

This role focuses on clerical and clinical duties to ensure smooth operations and quality patient care as a vital member of the Care Now service line. Responsibilities include patient data collection and registration, triage, preparing exam rooms, assisting with testing

Qualifications

• High school diploma or equivalent required.
• Basic computer skills required.
• Medical terminology a plus.

Responsibilities

• Accurately collects and updates patient demographics and insurance information; completes registration in the EMR (Epic and Systoc).
• Assesses patient acuity, escorts patients to exam rooms, collects medical history and vital signs.
• Schedules patients for specialty providers and other clinical services as needed.
• Performs point-of-care testing per protocol and maintains equipment and exam rooms.
• Assists nursing staff and providers to deliver high-quality, patient-centered care.
• Maintains confidentiality and follows safety and privacy policies.
• Demonstrates PCRAFT values in interactions and supports performance improvements.
• Ensures efficient use of resources in daily procedures and routines.

Skills

Medical terminology

Basic computer skills

Education

High school diploma or equivalent

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

This is a full-time Urgent Care Technician position primarily based in the South region, with coverage responsibilities that include, but are not limited to, Quakertown, Center Valley and Upper Perkiomen locations. Scheduling will be determined based on departmental needs, and assigned work location may change prior to the start of each shift.

The Urgent Care Technician supports both Urgent Care and Occupational Medicine by performing clerical and clinical duties, ensuring smooth operations and quality patient care as a vital member of the Care Now service line.

JOB DUTIES AND RESPONSIBILITIES:

• Accurately collects and updates patient’s demographic and insurance information. Completes the registration process for patients (enters patient data/orders/charges into the EMR (Epic and Systoc) to support clinical documentation and billing processes.
• Assesses patient acuity in waiting areas, escorts patients to exam rooms, completes intake by gathering medical history and obtaining vital signs, and prepares the patient and room by setting up necessary instruments and equipment for the visit.
• Schedules patients for advanced care with specialty providers, workers compensation follow ups, and other clinical services as needed.
• Performs point-of-care testing per protocol, and ensures proper cleaning, calibration, and maintenance of equipment and exam rooms. Maintains competency in specimen collection, Performs Reasonable Suspicion Drug and Alcohol Testing (Fit for Duty), following chain-of-custody protocols for various specimen types (urine, saliva, hair, breath and blood).
• Assist nursing staff and Providers to support the delivery of high-quality, patient-centered care, ensuring a positive and efficient experience for all patients.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk up to 6 hours per day; 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lb. Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher. Frequently stoop and bend and reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.

EDUCATION:

High school diploma or equivalent is required.

TRAINING AND EXPERIENCE:

Basic computer skills required. Medical terminology a plus.

St. Luke’s University Health Network is an Equal Opportunity Employer.