Flexible Front Desk Associate

Aloft Chesapeake; Chesapeake (VA); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k)

Medical

Dental insurance

Vision

Company match for 401(k)

Employee discounts

Hotel discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training and development opportunities

Voluntary short term insurance

Life & accidental death insurance

Job summary

Aloft Chesapeake is seeking a Front Desk Associate who will assist guests efficiently and courteously while maintaining the company's high standards of service. Candidates must possess exceptional communication skills, dependability, and be able to work flexible shifts, including nights and weekends.

The role involves multitasking in a fast-paced environment, processing guest check-ins and check-outs, and ensuring all cash handling procedures are followed accurately. Join us and be part of a team that values service excellence and guest satisfaction.

Qualifications

• Exceptional communication skills, both oral and written.
• Dependable and capable of multitasking in a fast-paced environment.
• Minimum high school diploma required.

Responsibilities

• Assist guests efficiently and courteously at the Front Desk.
• Handle the check-in/check-out processes professionally.
• Ensure cash handling procedures are followed.

Skills

Exceptional oral and written communication

Computer proficiency

Dependability

Desire to exceed guest expectations

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• Medical
• Dental insurance
• Vision
• Company match for 401(k)
• Employee discounts
• Hotel discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development opportunities
• Voluntary short term insurance
• Life & accidental death insurance

Job Overview

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. If you possess a positive, problem‑solving attitude and a constant pursuit to be better... this is the perfect position for you!

Responsibilities

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

Availability must be flexible to work first, second and night audit shifts, including am and pm.

Provide the highest quality of service to the customer at all times.

Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre‑registration and blocking of registrations.

Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.

Handle guest check‑ins and check‑outs efficiently and in a friendly and professional manner.

Handle multitasking in a face‑paced environment.

Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.

Receive and transmit mail, phone, and written messages for guests.

Answer inquiries pertaining to hotel services.

Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.

Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.

Be very knowledgeable of the brand loyalty programs and their benefits and current promotions being offered.

Responsible for proper telephone etiquette and online responses.

Other duties as assigned by the supervisor.

Qualifications

• Has a sincere desire to exceed guest expectations
• Must have exceptional oral and written communication skills
• Must be dependable
• Must have computer proficiency
• Must have a minimum of a high school diploma or equivalent
• Must be able to work weekends and holidays

Equal Employment Opportunity Statement

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.