Flex Shopper - Part Time Seasonal

Whole Foods Market; Brea (CA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Whole Foods Market is seeking an In-Store Shopper to support and prepare customer orders for delivery or pickup within our Customer Service & E-Commerce teams. You’ll shop throughout the store for everyday goods, including produce, meat, dairy, prepared foods, and more, with a focus on flexibility for peak hours, weekends, and holidays.

The role emphasizes accurate order fulfillment, excellent customer service, and teamwork to maintain smooth store operations and a positive shopping experience

Qualifikationen

• Excellent customer service and hospitality.
• Detail-oriented with ability to multi-task.
• Flexible availability including nights, weekends, and holidays.
• Ability to learn product knowledge and store operations.

Aufgaben

• Fulfills online orders efficiently using handheld devices.
• Verifies products and orders for accuracy.
• Learns product knowledge and customer service standards.
• Keeps staging area organized and uncluttered.
• Handles in-store and online order returns and pickups.
• Complies with age verification for restricted items.
• Assists customers and provides store information.
• Maintains knowledge of products and promotions.
• Contributes to a positive work environment and team communication.
• Attends daily huddles and leadership meetings.
• Supports varied checkout options and store formats.
• Follows safety and store security protocols.
• Performs other duties as assigned.

Kenntnisse

Customer service

Hospitality

Problem solving

Detail-oriented

Flexible schedule

Jobbeschreibung

Support exceptional customer experiences by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours. As an In-Store Shopper, you’ll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you’ll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers’ needs. We especially need Team Members who can work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.

Job Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Job Skills & Requirements

• Strong customer service, hospitality and problem-solving skills
• Detail-oriented with multi-tasking capabilities
• Flexible availability including nights, weekends, and holidays
• Adaptability to work in high demand / peak hoursilo