Flex Personal Banker - St. Joseph, MO (Woodbine)

Equity Bank; Saint Joseph (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Life & Disability Insurance

FSA/HSA Benefits

Cancer Insurance

401(k) Match with Company Contribution

Vacation & Sick Time

ESPP – Employee Stock Purchase Plan

Pet Insurance

Job summary

Equity Bank is hiring a Flex Personal Banker in St. Joseph, MO to support Retail branch operations and build lasting client relationships. The role blends teller and personal banking duties, with travel to nearby branches as needed and a focus on delivering exceptional service.

The ideal candidate has a high school diploma, strong communication skills, and the ability to adapt to new tasks quickly. Training in Wichita, KS is required in the first week.

Qualifications

• High School Diploma or equivalent required.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills are essential.
• Proficiency with Windows-based computer systems is expected.
• Strong attention to detail and organizational skills are needed.
• Ability to maintain confidentiality and work well in a team.
• Reliable transportation for travel and flexibility to adapt to changing needs.
• Must travel to Wichita, KS for a training session during the first week of employment.

Responsibilities

• Build and sustain client relationships; promote bank products and services.
• Deliver a consistently superior client experience.
• Travel up to 1 hour from home office to support other branches as needed.
• Ensure compliance with applicable laws and internal policies.
• Perform teller duties and assist with account openings and routine transactions.

Skills

Customer service

Communication skills

Attention to detail

Team player

Tech literacy

Travel readiness

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Fast forward with Equity Bank. Scroll down to see opportunities to join our team.

We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

Join our team.

See our current open positions.

Position:Flex Personal Banker - St. Joseph, MO (Woodbine)

Location: St. Joseph, MO

Job Id:4515

# of Openings:1

Position: Flex Personal Banker

Department: Retail

Location: St. Joseph - Woodbine

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Position Summary:

The Flex Personal Banker plays a vital role in delivering exceptional client service and supporting branch operations across multiple locations. This adaptable position requires traveling up to 1 hour from your home bank office to provide coverage where needed. Responsibilities include a blend of Teller and Personal Banker duties, account opening, conflict resolution, and building long-lasting client relationships. You will demonstrate operational excellence, ensure compliance with applicable regulations, and quickly pivot to meet the needs of clients and the bank.

Responsibilities and Expectations

1. Build Client Relationships

• Conduct professional client conversations that build and sustain trust and credibility.
• Discover key life events to ensure bank products and services meet clients' financial needs.
• Recommend accounts, loans, and services tailored to clients’ goals.
• Proactively promote bank products and services both internally and externally.
• Refer clients to bank partners to generate additional revenue.
• Demonstrate operational soundness to minimize risk and maintain quality production.
• Follow operating procedures and protocols.

2. Deliver a Consistently Superior Client Experience

• Provide excellent customer service, creating a welcoming, professional environment.
• Resolve client issues proactively or as directed by the Bank Manager.
• Handle routine client inquiries, approve transactions within authority limits, and perform Teller duties as needed.
• Process client transactions and assist with bank opening/closing as required.

3. Adaptability and Coverage

• Travel up to 1 hour from your home bank office to support other branches as needed.
• Pivot quickly to cover Teller, Personal Banker, or other roles to meet operational demands.
• Handle escalated customer conflicts with professionalism and efficiency.

4. Demonstrate Compliance with Applicable Laws and Regulations

• Understand and adhere to all applicable laws and regulations, including the Bank Secrecy Act, Anti-Money Laundering, Information Security, and internal policies.
• Follow proper deposit account opening and suspicious activity referral procedures.
• Actively work with clients to understand normal account activity, ensuring compliance.
• Complete required periodic compliance training.

5. Perform Other Duties as Assigned or Required

Required Skills & Education:

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Windows-based computer systems.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and work as part of a team.
• Reliable transportation for travel and flexibility to adapt to changing needs.
• Must travel to Wichita, KS, for a week-long training during the first week of employment

Who we are

Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 79 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What’s in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available:

• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equity Bank is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions.

Applicants have rights under Federal Employment Laws. Please click on the links* below for more information:

*These documents contain links for third-party websites. The privacy policy, level of security or accessibility standards my differ from Equity Bank’s site. Equity Bank does not guarantee content or functionality of third-party sites and is not responsible for viewpoints, advertisers or external services offered.

Named one of Wichita Business Journal’s “Best Places to Work” in 2013, 2014, 2019, 2021, 2022, 2024 & 2025- results determined by our employees!