Flex Customer Service Agent

Colgate; Overland Park, Northern (KS, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid parental leave

401(k) plan with company matching

Job summary

Colgate-Palmolive's Hill's Pet Nutrition unit in Overland Park, KS, is hiring a Flex Customer Service Agent to deliver exceptional service by phone, email, chat, and other channels. This hybrid, six-month role requires strong communication, problem-solving, and multitasking across product information, orders, and account data.

You will handle inquiries, process orders, assist with technical questions, and support marketing promotions while collaborating with cross-functional teams.

Qualifications

• High School Diploma required.
• 3+ years of customer service experience preferred.
• Proficiency in typing and tools such as Google Suite, C4C and SAP.

Responsibilities

• Respond to, research and resolve customer inquiries/issues.
• Provide quality service and support for Hill’s consumers and customers across channels.
• Handle inquiries from pet owners, retailers, and field personnel; manage data in the system.
• Enter data accurately in the computer system following guidelines.
• Identify process improvements and escalate IT issues when needed.
• Assist with refunds, exchanges, and website navigation; complete feeding calculations.
• Support marketing promotions with coupons, delight bags, and swag.

Skills

Customer service experience

Typing

Google Suite

C4C

SAP

Education

High School Diploma

Bachelor’s degree in business or related fields

Tools

Google Suite

C4C

SAP

Job description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

No Relocation Assistance Offered Job Number#175595 - Overland Park, Kansas, United States

Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous— we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous— we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Flex Customer Service Agent is responsible for delivering an exceptional customer experience to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of responsibilities to include, but not limited to placing special orders, answering product, technical or service questions, troubleshooting issues that may be technical or service related, addressing praise or complaints appropriately, and maintaining account information. The candidate must also possess the ability to work cross functionally on various types of work during a shift. This is a Flex position for sixmonths.Eligible to apply for a permanent position 30 days prior to the contract end date or at the beginning of the sixth month of employment.

This is a hybrid position Monday - Friday with 2 shifts between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday. The office is located in Overland Park, KS.

Responsibilities

• Respond to, research and resolve customer inquiries/issues
• Provide quality service and support for both Hill’s consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Platform assistance, and finance questions
• Provide quality service and support in a variety of areas including telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc
• Summarize and enter all data accurately and thoroughly in computer system following established guidelines
• Interact with, build rapport, and create goodwill across Hill's stakeholders by applying Procedure Flows and escalating exceptions as needed
• Analyze personal performance metrics and amplify strengths and opportunities for growth
• Participate within team to identify strengths and process improvements
• Report system concerns, help with issue identification, submit IT ticket requests and conduct systems testing
• Provide quality service and support in a variety of areas including, but not limited to more specialized services, system testing, refunds & exchanges, website navigation, and complete feeding calculations using Quick Reco
• Support marketing promotions with follow-up coupons, delight bags and swag to pet parents

Required Qualifications

• High School Diploma
• 3+ years of Customer Service Experience
• Proficient in typing and customer service technology tools such as Google Suite, C4C and/or SAP, etc

Preferred Qualifications

Bachelor’s degree in business or related fields

Compensation and Benefits

Salary Range $43,500.00 - $43,500.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here .