Flemish Speaking Reservations Agent For Booking.com - Work Remote In Greece

Employers from Greece; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Monthly performance bonus

13th & 14th month salaries

Training program

Health insurance

Multicultural working environment

Job summary

Mercier Consultancy Group is seeking a Flemish Speaking Reservations Agent for Booking.com, working remotely from Greece. You will handle Flemish inquiries, assist with bookings, and provide destination guidance to travellers from Belgium and the Netherlands.

The role includes up-selling opportunities and close collaboration with hospitality partners. Applicants should be fluent in Flemish and English, have customer service experience, and be prepared for a fully supported relocation package to

Qualifications

• Native or fluent Flemish language skills required.
• Strong English communication for internal collaboration.
• Experience in customer service or travel is advantageous.

Responsibilities

• Handle Flemish-speaking reservation inquiries via phone, email, and chat.
• Assist with new reservations, modifications, cancellations, and requests.
• Provide travel guidance and upsell premium packages and services.
• Document interactions accurately in the CRM system.

Skills

Flemish language

English proficiency

Customer service

Communication

Tools

CRM systems

Booking.com familiarity

Job description

at Patrique Mercier Recruitment By Nellie

Flemish Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading global brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering outstanding opportunities that match your skills, language abilities, and personal ambitions. At Mercier Consultancy Group, we go beyond recruitment — we build careers and transform lives.

Job Overview

We are currently seeking a talented and motivated Flemish Speaking Reservations Agent For Booking.com to join a dynamic, internationally oriented team based remotely within Greece, supporting one of the world's most recognised online travel and accommodation platforms. This is an exceptional opportunity for Flemish-speaking professionals to build a rewarding career in the fast-paced tourism industry, delivering world-class customer service to travellers from Belgium and the Netherlands. If you are passionate about travel, tourism, and helping customers create unforgettable experiences, this Flemish Speaking Reservations Agent For Booking.com position in Greece could be the perfect next step in your career.

Key Responsibilities

• Handle inbound reservations enquiries from Flemish-speaking travellers via phone, email, and live chat, providing accurate and timely assistance related to hotel bookings, travel arrangements, and accommodation options on the Booking.com platform.
• Assist customers with new reservations, modifications, cancellations, and special requests, ensuring a seamless and satisfying experience throughout their entire tourism journey.
• Provide expert guidance on travel destinations, accommodation types, pricing, and availability, acting as a knowledgeable and enthusiastic ambassador for the global tourism industry.
• Liaise professionally with hospitality partners, hotels, and property owners to resolve booking discrepancies, complaints, and urgent guest concerns swiftly and effectively.
• Accurately document all customer interactions, reservation details, and case resolutions within the internal CRM system, maintaining the highest standards of data integrity.
• Proactively identify opportunities to upsell premium travel packages, room upgrades, and additional tourism services, contributing to overall business growth targets.
• Collaborate with cross-functional teams to escape complex cases and ensure that all Flemish-speaking customers receive consistent, high-quality support aligned with Booking.com's service standards.
• Stay up to date with the latest developments, promotions, and policies within the tourism and hospitality sector to provide customers with accurate, relevant, and current information.

Requirements

• Native or fluent Flemish language skills (both spoken and written) are essential for this role, as you will be communicating exclusively with Flemish-speaking travellers and hospitality partners on a daily basis.
• A valid EU passport is mandatory for this position.
• A solid command of English (spoken and written) to facilitate internal communication, training, and collaboration within a multicultural team environment.
• Previous experience in customer service, reservations, travel, or the tourism industry is highly advantageous and will be considered a strong asset during the selection process.
• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences within the dynamic world of travel and tourism.
• Strong problem-solving abilities, attention to detail, and the capacity to work efficiently under pressure in a fast-moving, customer-facing environment.
• Comfortable working with digital tools, CRM systems, and online booking platforms; prior familiarity with Booking.com or similar travel industry platforms is a distinct advantage.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Flemish-speaking jobs opportunity in the tourism sector.
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation, ensuring your move to Greece is completely stress-free and professionally managed.
• Monthly Performance Bonus rewarding your dedication, productivity, and commitment to delivering exceptional customer service results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th month salary, providing outstanding financial security and recognition beyond your standard monthly compensation.
• Fully Paid Professional Training to equip you with all the knowledge, tools, and confidence you need to excel in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind and overall well-being.
• A vibrant, multicultural, and inclusive working environment where Flemish-speaking professionals thrive and grow alongside colleagues from across Europe and beyond.
• Real career progression opportunities within a globally recognised tourism brand and the broader Mercier Consultancy Group network.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of the most captivating and culturally rich lifestyles that Europe has to offer. Greece is blessed with over 300 days of glorious sunshine each year, a breathtaking coastline, ancient history that spans thousands of years, and a warm, welcoming culture that makes newcomers feel instantly at home. Whether you are exploring the vibrant streets of Corfu, relaxing on a sun-drenched island, or discovering hidden mountain villages, Greece offers an extraordinary quality of life that simply cannot be replicated elsewhere in the continent. As a hub for the global tourism industry, living and working in Greece places you right at the heart of one of the world's most beloved travel destinations.

Beyond its natural beauty, Greece offers an enviable standard of living with an affordable cost of everyday life, world-renowned Mediterranean cuisine, and a rich social and cultural scene that keeps life endlessly exciting. The warmth of Greek hospitality means that professionals relocating to Greece quickly build a fulfilling social life and feel genuinely at home within their communities. For Flemish-speaking professionals looking to advance their careers in the tourism industry while experiencing the very best that Mediterranean life has to offer, Greece truly represents an unrivalled destination. With a fully paid relocation package provided by Mercier Consultancy Group, there has never been a better time to take the leap and discover everything that jobs in Greece have to offer.