FleetSync Remote Operations Technician

ZipRecruiter; Cedar Park (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing solutions provider is hiring a Remote Assistance Operator in Austin, TX. This full-time role involves remote monitoring of autonomous vehicles, ensuring safety and operational integrity. Candidates should possess experience in technical support and demonstrate strong decision-making abilities. This position offers benefits, including healthcare and a 401k package, and is crucial for the transition to fully driverless operations.

Benefits

Pre-tax commuter benefits

Employer Subsidized Healthcare Benefits

Flexible Spending Account for healthcare-related costs

Employer covers all costs for insurance

401k package

Qualifications

• Experience in technical support, dispatch, or operations (e.g., IT, transportation).
• Strong decision-making skills under pressure.
• High attention to detail and disciplined documentation practices.
• Basic understanding of autonomous vehicle systems or a strong willingness to learn.

Responsibilities

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time.
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Skills

Technical support experience

Strong decision-making skills

Attention to detail

Basic understanding of autonomous vehicle systems

Experience with geolocation tools

Job description

Job DescriptionJob Description

Looking to work with autonomous vehicles and delivery robots in the Austin TX area? This position is available with a company that aims to revolutionize transportation and logistics by leveraging cutting-edge autonomous technologies. See below to see if you qualify and if so, apply today and JH Careers will ensure a smooth, friendly and helpful hiring process.

Commitment: This is a full-time, ongoing contract position. It will be onsite and available to candidates local to the Austin, TX area.

Location: Austin, TX, United States

Work environment: On-Site, In-person

Expected pay amount: 24.00 - 28.00 USD Per Hour

Schedule: Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm

Assignment length: This is a full-time, ongoing contract position

Job description

JHCareers is looking to hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.

The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn.

Minimum Requirements:

• Experience in technical support, dispatch, or operations (e.g., IT, transportation, etc.)
• Strong decision-making skills under pressure
• High attention to detail and disciplined documentation practices
• Basic understanding of autonomous vehicle systems or a strong willingness to learn

Experience:

• Experience with geolocation tools or Remote Command (RC) interfaces
• Familiarity with perception and planning concepts in autonomous systems
• Skills in log analysis or working with event data

As a Remote Assistance Operator, you'll:

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Working Conditions:

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility )

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized Healthcare Benefits
• Flexible Spending Account for healthcare-related costs
• Employer covers all costs for short and long-term and life insurance
• 401k package

Company DescriptionJH Careers, LLC is a staffing solutions provider dedicated to connecting premier organizations across the United States with highly skilled professionals. We offer contract, contract-to-hire and full-time staffing solutions to premier organizations nationwide that require quality candidates on demand.

JH Careers, LLC specializes in the rapidly evolving fields of artificial intelligence (AI) and autonomous vehicle industries.Company DescriptionJH Careers, LLC is a staffing solutions provider dedicated to connecting premier organizations across the United States with highly skilled professionals. We offer contract, contract-to-hire and full-time staffing solutions to premier organizations nationwide that require quality candidates on demand.

JH Careers, LLC specializes in the rapidly evolving fields of artificial intelligence (AI) and autonomous vehicle industries.