FleetShare Operations Specialist (Boston, MA)

Merchants Fleet; Boston (MA); Sur place; USD 60 000 - 81 000; Plein temps

Résumé du poste

Merchants Fleet is seeking a field-based professional to serve as the primary contact for FleetShare locations within the Boston, MA territory. You’ll conduct site visits, share consultative FleetShare insights with clients and internal teams, and manage documentation for users and vehicle inspections.

The role requires proactive client engagement, CRM fluency, and the ability to work outdoors in varying weather. A valid U.S. driver's license and willingness to travel are essential.

Qualifications

• Proven experience in meeting deadlines and giving feedback on trends and customer challenges.
• Must hold a valid U.S. driver’s license and an acceptable driving record at time of hire.
• Must maintain a satisfactory driving record and be willing to undergo regular motor vehicle checks.

Responsabilités

• Serve as the primary contact for FleetShare locations in your territory and conduct site visits as needed.
• Act as a subject matter expert within FleetShare and share consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries including repairs, billing, registration, and FleetShare tech access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage territory usage to increase utilization and income.
• Coordinate vehicle movements and shipments within the territory.
• Provide KPI reporting for the territory to internal and external stakeholders.
• Troubleshoot product technology onsite as needed.
• Travel to current and future FleetShare locations within Boston, MA.
• Use personal vehicle with travel reimbursement.

Connaissances

Customer service

Communication

Listening

Fleet management system

Salesforce CRM

LeaseWave

Microsoft Office

Time management

Problem solving

Teamwork

Outdoor work

Formation

Bachelor's degree

Outils

FleetShare (Agile/TSD)

Salesforce

LeaseWave

Microsoft Office

Description du poste

Location

Location: Based in or near Boston, Massachusetts

Salary

Salary: $70,000

Key Responsibilities

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization and income.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.
• Handle billing for charges incurred within the assigned territory.
• Collaborate with cross-departmental teams within Operational and Technical departments.
• Troubleshoot product technology onsite as needed.
• Take on additional projects as assigned.
• Use of personal vehicle is required with travel reimbursement.
• Travel as necessary to current and future FleetShare locations within the territory of Boston, MA

Experience

• Proven experience in managing deadlines and providing feedback on trends and customer challenges.
• Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
• Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company's vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Skills

• Excellent customer service, communication, and listening skills.
• Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
• Strong Microsoft Office Suite skills; ability to learn and utilize company software.
• Effective time management and organizational skills.
• Critical thinking and problem-solving ability.
• Exceptional verbal, written, presentation, project management, and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with telematics software is a plus.
• Must be comfortable working on your feet for extended periods throughout the shift.
• Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
• Frequent bending, kneeling, and reaching to complete tasks.

Education

Bachelor's degree preferred.

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You're tired of being told "no" when you think of ways to improve, innovate, and do things better.

There's a place for people like you. Welcome to Merchants Fleet.

We've been around for more than 60 years, but we're the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That's a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

Leadership who truly lead and engage with employees

Real career paths and the tools you need to grow and develop

A work environment that's encouraging and collaborative

We know employees won't stay if they're not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we've just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Equal Opportunity and Accommodation

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply.

If you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.