Fleet Support Associate

City of Suffolk; Suffolk (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

City of Suffolk is seeking a Fleet Support Technician to perform routine inspections, fuel filter replacements, and general maintenance within City fueling stations and Fleet facilities.

The role includes operating various fleet vehicles, assisting with inventory, coordinating work orders, and maintaining records of maintenance and repairs using Fleet computer systems.

Qualifications

• High School Diploma or GED required with 1 year experience in automotive shop/parts environment or related experience.
• Ability to provide high-level customer service and follow instructions.
• Basic knowledge of automotive shop tools and equipment and preventive maintenance procedures.

Responsibilities

• Perform routine fuel site inspections and fuel filter replacements.
• Operate a variety of fleet vehicles and assist with inventory control.
• Coordinate work orders and communicate status to customers; assist parts counter with receiving and stocking.
• Maintain cleanliness and safety of Fleet facilities and track maintenance/repairs using computer systems.

Skills

Customer service

Communication

Record keeping

Auto shop basics

Education

High School Diploma or GED

Tools

Fleet computer system

Office software

Job description

Perform technical and operational tasks including performing routine fuel site inspections and fuel filter replacements; conducting safety and facility inspections; picking up and delivering parts; operating a variety of fleet vehicles; assisting with inventory control; coordinating work orders; scheduling in-house repairs and sublet services; communicating customer needs to mechanics and maintaining the cleanliness, safety, and condition of Fleet facilities. Reports to the Mechanic Supervisor.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Perform routine inspections and safety checks at City fueling stations and Fleet facilities to ensure compliance with applicable federal and state regulations, including inspecting and replacing fuel filters as needed to maintain proper fuel system operation and fuel quality.

Maintain cleanliness and organization of the fleet maintenance facility, including vehicles, tools, equipment, work areas and parking areas; dispose of scrap metal, filters, tires, and batteries.

Pick up and deliver parts; drive a variety of fleet vehicles including utility trucks, forklifts, and automobiles.

Review and communicate status of work orders with customers.

Assist with parts counter with receiving, stocking, and locating nonstock parts.

Perform preventative and other unskilled maintenance to support Fleet operations to include but not limited to fluid checks, lights, tire fill and wiper blades.

Receive repair and service requests from customers. Coordinate requests with Mechanic Supervisor. Create detailed work orders in Fleet computer system.

Assist with tracking work orders and part orders. Ensure work orders are completed with accuracy.

Maintain accurate records of maintenance and repairs performed on Fleet vehicles using computer-based tracking systems.

Perform other duties as assigned.

Education and Experience

• High School Diploma or G.E.D. and one (1) year experience in an automotive shop/parts environment or related experience

Knowledge of

• Methods and techniques of providing high-level customer service.
• Basic knowledge of an automotive shop environment and tools and equipment used.
• Principles and procedures of preventive maintenance to include oil changes, tire rotations, topping off fluids, and inspections.
• Occupational hazards and standard safety practices.
• Principles and practices of reporting and record keeping.
• Modern office equipment including computer and various software applications.
• English usage, spelling, grammar, and punctuation.
• Applicable tools and equipment operations.
• Applicable Federal, State, and local codes, laws, and regulations.

Ability to

• Communicate effectively with customers.
• Understand and follow oral and written instructions.
• Operate and use modern office equipment including computer and various software applications.
• Interpret, explain, and enforce department policies and procedures.
• Establish and maintain accurate records, logs, and files.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Interpret and apply Federal, State, and local policies, laws, and regulations.

Physical Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The following physical activities are very or extremely important in accomplishing the job’s purpose and are performed daily: Position requires hearing, talking, sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry and push tools, equipment and supplies weighing 25-100 pounds is also required. Materials and chemicals used may expose the employee to fumes, dust and air contaminants. The nature of the work also requires the employee to climb ladders, use power and noise producing tools and equipment and drive motorized vehicles.