Fleet Servicing Specialist II

GM Financial; Arlington (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401K matching

Tuition assistance

GM employee auto discount

Company holidays

Job summary

GM Financial is seeking a Fleet Servicing Specialist II to manage and service Fleet Service accounts with a focus on accuracy, compliance and customer satisfaction. The role requires collaboration with dealers, internal teams and external vendors to ensure high service levels.

The position emphasizes training new staff, leading projects, and developing improved processes within a flexible hybrid work environment. Prior fleet servicing experience is preferred.

Qualifications

• Knowledge of automotive servicing systems and web applications.
• Knowledge of dealership, fleet/commercial finance operations.
• Understanding of servicing procedures for Fleet customers.
• Familiarity with state and federal laws (FDCPA, SCRA).
• Experience with GM Financial core policies and procedures.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide exceptional customer service across servicing channels.
• Maintain complex/high exposure accounts to support retention.
• Provide training to new Fleet Servicing employees.
• Lead projects and research efforts where applicable.
• Collaborate with internal departments, dealers and vendors.
• Ensure timely processing of customer requests and compliance with policies.
• Identify process improvements and enhance workflows.

Skills

Automotive servicing systems

Fleet/commercial finance knowledge

Regulatory knowledge (FDCPA, SCRA)

Communication skills

Detail orientation

Multitasking

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

MyFleet Portal

Job description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Job Description

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Our Purpose:

We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

The Fleet Servicing Specialist II is responsible for effectively servicing Fleet Service accounts while using strategies that align with all legal, regulatory, departmental, and company standards. Frequent tasks may include, but are not limited to, billing inquiries, fleet service questions, assistance with MyFleet Account online customer portal, collection efforts, and general account servicing tasks. The Fleet Servicing Specialist II will collaborate with internal departments, customers, dealers, and external vendors in servicing Fleet Service customers. The Fleet Servicing Specialist II will assist with the research, development and implementation of new departmental processes. The Fleet Servicing Specialist II will assist in training new Fleet Servicing employees.

In This Role You Will

• Provide exceptional customer service within any servicing channel to a timely and desirable resolution
• Perform account maintenance of complex and high exposure accounts to support customer retention
• Monitor and maintain a closed loop feedback process to ensure that all Fleet customer requests and expectations are exceeded
• Assist in leading projects, research efforts, special assignments and serve as a subject matter expert
• Provide training to new Fleet Servicing employees
• Establish open communication and build professional relationships with other departments/segments and external vendors
• Service accounts through inbound, outbound, and email channels to ensure service levels, account resolution, and timely processing of customer requests
• Utilize collection tools appropriately
• Identify and develop process enhancements
• Conform with all company policies and procedures

Qualifications

Knowledge And Skills

• Strong knowledge of automotive servicing systems and web applications
• Strong knowledge of the dealership, fleet/commercial and indirect auto finance industry operations
• Strong knowledge of servicing procedures and strategies for Fleet customers
• Strong knowledge of state and federal laws (e.g., FDCPA, SCRA, repossession and bankruptcy)
• Knowledge of GM Financials core business functions, policies and procedures
• Ability to thrive in a fast-paced work environment
• Strong listening, verbal and written communication skills
• Strong attention to detail, organizational, analytical and problem-solving skills
• Ability to interface with all levels of management
• Ability to meet deadlines while effectively managing multiple tasks/projects at once

Additional Knowledge And Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• 3-5 years in a related field preferred
• High School Diploma or equivalent required

What We Offer:

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture:

Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation:

Competitive pay and bonus eligibility.

Work Life Balance:

Flexible hybrid work environment, 2-days a week in office.

NOTE:We are unable to consider candidates who require visa sponsorship for this position