Fleet Service Engineer

AB Volvo; Warwick (RI); Hybrid; USD 41,000 - 49,000; Full time

Job summary

AB Volvo is seeking a Fleet Service Engineer to support the National Fleet Team in delivering exceptional service quality for Key Accounts. This hybrid role combines office and field work, allowing for significant professional growth in a dynamic environment focused on sustainable transport solutions.

Benefits

Professional growth and development opportunities

Matched pension scheme up to 7%

Medical insurance via Bupa

Employee Assistance Programme for wellness

Holiday allowance starting at 25 days, increasing to 30

Discounts on shopping vouchers and holidays

Family-friendly policies, including maternity leave

Qualifications

• Experience working with customers in commercial vehicles.
• Ability to communicate complex information clearly.
• In-depth knowledge of automotive products, ideally trucks.

Responsibilities

• Manage several Fleet Accounts and build strong relationships.
• Support Key Account Managers with technical issues.
• Drive continuous improvement and evaluate service quality standards.

Skills

Problem-solving

Relationship-building

Analytical skills

Education

NVQ Level 3 in Heavy Vehicle Maintenance & Repair or equivalent

Job description

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Salary: Up to £49,000 depending on experience, 10% Company bonus and Company Car

Location: Warwick (Hybrid working with UK-wide travel)

We have an exciting opportunity for a Fleet Service Engineer to join Volvo Trucks!

As a Fleet Service Engineer, you will support the National Fleet Team to ensure the highest level of service quality and customer satisfaction for our Key Accounts.

The Volvo Trucks National Fleet team works with customers across the UK and Ireland and global corporations. This role offers insight into the operational aspects of the National Fleet Department, with potential for further development. We will support your training and growth.

You will be based at the Warwick Head Office, but as this is a field-based role, you will visit customer operations and dealer sites, managing several Fleet Accounts, building relationships, and ensuring excellent service levels.

Benefits include:

• Professional growth and development opportunities
• 10% annual company bonus
• Matched pension scheme up to 7%
• Medical insurance via Bupa
• Employee Assistance Programme for wellness and counselling
• Holiday allowance starting at 25 days, increasing to 30, plus bank holidays
• Discounts on shopping vouchers, cinema tickets, holidays, and travel
• Fitness perks with MyGymDiscounts and MyActiveDiscounts
• Family-friendly policies, including maternity and paternity leave

You will ensure strong relationships between National Key Account customer sites and Volvo Dealers, support Key Account Managers with technical issues, drive continuous improvement, evaluate service quality standards, and liaise with warranty and service support teams.

Who are you?

You are a business and customer-oriented individual with problem-solving skills, excellent relationship-building abilities, highly organized, with analytical skills and a flexible approach.

Qualifications:

• Experience working with customers and networks, preferably in the commercial vehicle industry
• NVQ Level 3 in Heavy Vehicle Maintenance & Repair or equivalent
• Ability to communicate complex information clearly
• In-depth knowledge of automotive products, ideally trucks
• Experience in the commercial vehicle sector

Volvo Trucks is advancing in electromobility, aiming for 50% of new trucks to be electric by 2030. This is an exciting time to join, with a focus on electric and alternative fuels.

Apply now! Or recommend someone suitable for this role.

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Who we are: We are committed to sustainable, safe transport solutions. Joining Volvo Group means working with innovative, passionate professionals dedicated to making a positive impact on society.

At Volvo Trucks, we lead in sustainable transport, with a culture of care, inclusiveness, and empowerment. Join us to help shape the future of transportation and contribute to a better society.