Fleet Manager

Default Brand; Ecru (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Paid time off

Job summary

Ashley Furniture Industries is seeking a Fleet Manager to oversee Driver Managers, manage escalated issues, and ensure DOT/FMCSA compliance in a climate-controlled office environment.

You will supervise staffing, monitor dispatch operations, and coordinate with planning, warehouse, and customer service teams to optimize asset utilization and on-time deliveries.

Qualifications

• 3–5 years in dispatch, logistics, or transportation management.
• Strong leadership and organizational skills.
• Solid understanding of DOT, FMCSA regulations, and hours of service.

Responsibilities

• Oversee all dispatch operations and coordinate logistics for timely deliveries.
• Develop and implement dispatch procedures and best practices.
• Monitor real-time delivery status and adjust schedules as needed.
• Collaborate with planning, warehouse, transportation, and customer service teams.
• Ensure compliance with DOT regulations and company safety policies.
• Supervise, train, and mentor Driver Managers and support staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage staffing levels and create work schedules.
• Foster a collaborative, positive team environment.
• Serve as escalation point for dispatch-related customer issues.
• Maintain proactive communication with customers and drivers.
• Provide regular updates to management on operational performance.
• Utilize dispatch software and tracking systems effectively.
• Generate reports on KPIs (on-time delivery, utilization rates).
• Identify opportunities for process improvements and automation.

Skills

Leadership

Organizational skills

DOT knowledge

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary: Ashley is seeking a Fleet Manager to oversee Driver Managers and manage escalated issues for assigned Ambassadors. This role is responsible for asset and driver utilization, performance management, scheduling, and ensuring compliance with DOT and FMCSA regulations, including hours of service.

What You’ll Do:

• Oversee all dispatch operations and coordinate logistics activities for timely and efficient deliveries.
• Develop and implement dispatch procedures and best practices.
• Monitor real-time delivery status and adjust schedules as needed.
• Collaborate with planning, warehouse, transportation, and customer service teams.
• Ensure compliance with DOT regulations and company safety policies.
• Supervise, train, and mentor Driver Managers and support staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage staffing levels and create work schedules.
• Foster a collaborative, positive team environment.

Customer Service & Communication:

• Serve as escalation point for dispatch-related customer issues.
• Maintain proactive communication with customers and drivers.
• Provide regular updates to management on operational performance.
• Utilize dispatch software and tracking systems effectively.
• Generate reports on key performance metrics (on-time delivery, utilization rates, etc.).
• Identify opportunities for process improvements and automation.

Qualifications:

• Education:High School Diploma or equivalent required.
• Experience:3–5 years in dispatch, logistics, or transportation management.
• Strong leadership and organizational skills.
• Solid understanding of DOT, FMCSA regulations, and hours of service.

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity:Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail:Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement:Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus:Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership:Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless:Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence:Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Notice to Search Firms:

We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.