Fleet Maintenance Operations Supervisor - 2nd Shift

Ryder Supply Chain Solutions; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

401k employer match

PTO

Job summary

Ryder Supply Chain Solutions in Chattanooga, TN is seeking an Operations Supervisor to lead a shift, supervise technicians and support staff, and ensure client needs are met while achieving safety, quality, and asset targets.

The role requires heavy‑duty truck or automotive repair shop experience and offers a path to Operations Manager with competitive pay, full benefits, 401k match, PTO, and employee discounts.

Qualifications

• Heavy-duty truck or automotive repair shop experience required.
• Experience managing technicians and service staff preferred.
• Ability to meet shift targets and improve shop performance.

Responsibilities

• Oversee workflow management: planning, scheduling and assigning work to technicians, tracking productivity and conducting shift meetings.
• Lead labor management: training and development of shop personnel; performance management.

Skills

Repair shop exp

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.

Shop Location: Chattanooga, TN 37410

Schedule: Monday - Friday 2:00 pm to 11:00 pm

Salary - Plus Annual Bonus

*Heavy-duty truck or automotive repair shop experience*

Summary

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

If you’re motivated, coachable, and looking for a fast paced, inclusive environment, you’ve come to the right place. Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares.

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics’ Top 3PL Award by SDC EXEC, Reader’s Choice Excellence Awards (https://secure-web.cisco.com/1CUBcGw3_APU3RMGEja569TZzBm2caG4Ea_-3CLb8FfahM3LviFV5QDHJkMnPOyyuSHbvL-lXcReftLViMfS2lS9SQGCT2INLivRJtWWpTbiYZiyNUnJlXBGzROxDO0d-KYQsPXY_xYbAjGvUerGgyK8Fx36pHRi_8ao2YgM3djEJOsg4sr1CfAnzxSR5Waw4ysgdhCThm5ksEH_bbr6nKIhEz_5juKOSjhGyBd4R5Go9scP5OdodXgOwYaeGc77bzXjo8gzIaC1A-Jw9MCrMZYnS7k_JAHeMmWN2ZuN42oE6P2KJw6jw-KdP9vVjMPgl/https%3A%2F%2Furldefense.com%2Fv3%2F) by Inbound Logistics, & Top Women to Watch in Transportation. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award (https://secure-web.cisco.com/1hy9x1Av6uAzBj_xJlTjJvYodGahFkf2aVs1X35vlhmvv9ybBy_CeJ864WyBifXYEzLjDr0fD_9oOC70YCSeDnCUCso0cEsfRwEQXLkRBb3N2QXiONTb_s_0-xgSxrMTSWHa47Cc_INPvOP8XXh991yx0aGjk_r9WcY7Hr6zZ8fP5ve-aESa9cGT3qv1o_jjx6v9rLWjPBQ_PL7MpzDoWSvZ-N4fS1IdUJ5gRuezoc5JRcrMKCjJkKpwrFPV8_Isc6B76OttibxLxvWKq9APCojVQuvlYcISafVadL32_0l6w62UvujsnL6GuJsslE_5G/https%3A%2F%2Ftransreporter.com%2F2022%2F07%2F13%2Fryder-awarded-for-verizons-supplier-for-supply-chain%2F) by Verizon.

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  Ensures all warranty policies and procedures are executed
  Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
  Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor Management
  Provides management, training and development of all personnel assigned
  Responsible for Performance Management of all assigned personnel
• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
  Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up,