Fleet Maintenance Operations Supervisor

Ryder System, Inc.; Shreveport (LA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Bonus potential

Full benefits package

401(k) employer match

PTO

Job summary

Ryder System, Inc. is seeking an Operations Supervisor in Shreveport, LA. The role supports the Operations Manager, supervises a shift of technicians and service staff, and ensures alignment with safety, quality, and financial targets.

Strong cross-functional training is valued to back up teammates as needed. The ideal candidate will have heavy-duty truck or automotive repair shop experience, supervisory capabilities, and solid knowledge of shop operations.

Qualifications

• H.S. diploma/GED required.
• Associate degree or 1–3 years in maintenance ops preferred.
• Bachelor's degree preferred or 1–3 years in maintenance ops preferred.
• Maintenance and Technical experience in a shop environment required.
• Supervisory experience preferred.
• Shop Management System experience preferred.
• Microsoft Office intermediate preferred.
• DOT Regulated.

Responsibilities

• Workflow Management: manage planning and scheduling, assign work to technicians, track productivity, lead shift meetings, and RO approvals.
• Labor Management: supervise and develop personnel, manage performance.
• Customer Management: maintain customer relationships, ensure vehicle uptime, communicate PM scheduling and updates.
• Asset Management: manage shop tooling, equipment, and parts inventory; monitor 65 standards.
• Quality Management: conduct quality inspections, root-cause analysis, implement corrective actions, ensure repair quality.
• Financial Management: control costs, manage payroll, POs, invoicing, and fuel reconciliation; support P&L objectives.

Skills

Supervisory experience

Operations management

MS Office

Communication skills

Vehicle maintenance

Education

High School Diploma or GED

Associate degree preferred

Bachelor's degree preferred

DOT Regulated

Tools

Shop Management System

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description: BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.

Shop Location: Shreveport, LA 71103

Schedule: Monday - Friday 7:00 am to 4:00 pm

Salary - Plus Annual Bonus

*Heavy-duty truck or automotive repair shop experience*

Summary The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.

Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares. You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek, America's Best Large Employers by Forbes, World's Most Admired Companies by Fortune Magazine, Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors, Food Logistics' Top 3PL Award by SDC EXEC, Reader's Choice Excellence Awards by Inbound Logistics, & Top Women to Watch in Transportation. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award. https://www.youtube.com/watch?v=usBbl6L1V6E https://www.youtube.com/watch?v=b24PFgxvVS0

Essential Functions

Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.

Labor Management: Provides management, training and development of all personnel assigned; Responsible for Performance Management of all assigned personnel.

Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan.

Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures.

Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensure Employee compliance with Safety and EPA regulations and requirements.

Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity. Ensure data integrity in the Shop Management Online system. Additional Responsibilities: Performs other duties as assigned.

Skills and Abilities: Ability to professionally represent Ryder and competently interact with customer management. Strong vehicle diagnostics/repair knowledge (preferred). Microsoft Office intermediate preferred.

Qualifications

H.S. diploma/GED required. Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement. Maintenance and Technical experience in a shop environment required. Supervisory experience preferred. Experience with a Shop Management System preferred. Microsoft Office intermediate preferred. DOT Regulated.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Pay Range

Pay Type: Salaried

Minimum Pay Range: $65,000

Maximum Pay Range: $65,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Current Employees

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry. EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act