Fleet IT Support Specialist - Onboard & Remote Connectivity

Lindblad Expeditions; Seattle (WA); Hybrid; USD 52,000 - 58,000; Full time

Benefits offered by this job

Travel benefits for employees and家

Health insurance including Medical, +

401(k) plan with employer match

Long-Term Disability, Life & AD&D

Flexible Spending Account (FSA)

Paid holidays and vacation

Job summary

Lindblad Expeditions seeks a Fleet IT Support Specialist to deliver advanced technical support for onboard systems, including hardware, software, and connectivity across the fleet. You will troubleshoot issues, support deployments, and ensure secure, reliable IT operations while traveling as needed.

Collaborating with Fleet IT Director, you’ll prioritize work, assist with audits, and contribute to continuous improvements in IT service delivery.

Qualifications

• Bachelor's degree in CS/MIS or similar field.
• CompTIA Network+, CCNA or equivalent certification.
• 3–5 years in IT support or remote operations.
• Strong enterprise system and security fundamentals.
• Excellent English communication, written and verbal.
• Ability to travel internationally as needed.

Responsibilities

• Provide onboard fleet SATCOM and connectivity support.
• Remote and onsite IT support for vessel systems.
• Manage and prioritize tickets in Jira per SLAs.
• Configure, patch, and maintain devices and software.
• Develop training materials and user documentation.
• Support procurement, deployment, and audits.

Skills

SATCOM & networking

Remote IT support

Jira ticketing

Windows & macOS

English communication

Education

Bachelor's Degree in Computer Science/MIS

Tools

Active Directory

Jira

Mitel (PBX)

Job description

Lindblad Expeditions seeks a Fleet IT Support Specialist to deliver advanced technical support for onboard systems, including hardware, software, and connectivity across the fleet. You will troubleshoot issues, support deployments, and ensure secure, reliable IT operations while traveling as needed.

Collaborating with Fleet IT Director, you’ll prioritize work, assist with audits, and contribute to continuous improvements in IT service delivery.