Fleet Implementation Specialist

U.S. Bank; Minneapolis, Northern (MN, KY); Hybrid; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Fleet Implementation Specialist to lead client onboarding, solution design, and integrations for fleet/card-based services. You will partner with internal teams and customers to deliver implementations on time, providing training and best practices to maximize program adoption.

Role requires strong project management, communication, and analytical skills. Financial services or fleet solutions experience is a plus. Based in Minneapolis, this is an on-site position.

Qualifications

• Requires a Bachelor's degree or equivalent work experience.
• Five to eight years of project management experience.

Responsibilities

• Deliver a high-touch customer experience throughout implementation.
• Provide training, strategic guidance, and best practices to optimize program performance.
• Collaborate with internal stakeholders and customers to design, onboard, and integrate solutions.

Skills

Project management

Client onboarding

Communication skills

Time management

Analytical skills

Problem-solving

Fleet/financial services familiarity

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Fleet Implementation Specialist plays a key role in the design, development, and execution of assigned client implementations, including solution design, onboarding, and system integrations. This role requires effective collaboration with internal stakeholders and external customers while exercising independent judgment to deliver implementations accurately, on time, and in alignment with customer requirements and organizational standards. The Specialist serves as the primary point of contact throughout implementation and is accountable for building strong consultative client relationships that drive customer satisfaction, product adoption, and utilization. Responsibilities include delivering a high-touch customer experience, providing training, strategic guidance, and best practice recommendations, and supporting customers in optimizing program performance. This role requires a strong understanding of the technical aspects of the company’s products and services, including file and API integrations and how those solutions connect with customer operations. The Specialist must take a solutions-oriented approach to onboarding fleet customers, present integration options, recommend appropriate solutions, and address technical questions and concerns throughout the implementation process.

Responsibilities

Deliver a high-touch customer experience, provide training, strategic guidance, and best practice recommendations, and support customers in optimizing program performance.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to eight years of experience in project management activities

Preferred Skills/Experience

• Familiarity with financial services, payments, or fleet/card-based solutions preferred
• Strong project management, organizational, technical and analytical skills
• Proficient in working effectively with a variety of function groups to assemble customer solutions
• Excellent presentation, training, verbal and written communication skills
• Demonstrated ability to manage multiple implementations simultaneously while meeting deadlines
• Effective problem-solving skills; self-motivated, self-starter

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

EEO

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Salary and Benefits Summary

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Additional Notes

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.