Fleet Dispatcher - THL - Weekday Nights

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Matching

Paid Time Off

Job summary

U.S. Xpress, Inc. at Tunnel Hill USX Terminal seeks an evening/night dispatcher to support drivers and ensure loads are delivered safely and on time. You will handle calls, chats, and emails, guide drivers, and coordinate resources to resolve issues efficiently.

The role requires a high school diploma and 3+ years in driving, operations, or customer experience, with strong communication and problem-solving skills. Benefits and workplace hours are described in the posting.

Qualifications

• High School diploma or equivalent is required.
• 3+ years driving/operations/customer experience preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide drivers with support during evening and weekend hours to keep loads on time.
• Answer calls, live chats, and emails to assist drivers with delays, issues, or payroll.
• Fuel and route drivers while promoting safety.
• Dispatch necessary resources to address immediate issues.
• Resolve driver issues using clear, constructive thinking.
• Monitor loads and inform customers of changes to schedules.
• Ensure on-time delivery and achieve load targets.
• Communicate professionally with Customers, Operations, Drivers, and leadership.
• Respond to drivers and emergencies and adhere to company policies.
• Keep drivers rolling by managing PTAs, trailers, and home-time guidelines.

Skills

Communication skills

Customer focus

Problem solving

Detail oriented

Self-motivated

Able to work under pressure

Education

High School diploma or equivalent

Job description

TUNNEL HILL USX TERMINAL

Monday - Wednesday and Every other Thursday 6:00 PM-6:00 AM

Position open to remote: No

Grade: HR10

Compensation Range: $21.64 - $25.46

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S..

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S..

What You’ll Do

Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.

• Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
• Fuel and route Drivers while promoting the safety of drivers
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
• Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
• Resolve load targets and ensure on time delivery
• Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
• Respond to drivers and other terminal needs and assist with emergency situations if the need arises
• Understand and support company policies
• Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
• Proactively work to assist others in achieving the organizations objectives

What We’re Looking For

Education

• High School diploma or equivalent

Experience

• 3+ years driving experience, and/or operations, and/or customer experience required

Qualifications

• Must have strong communication skills
• Must have a true passion for helping drivers
• Must be able to work in high pressure situations
• Must possess strong problem solving skills
• Must be self-motivated
• Must be detail-oriented

Why U.S. Xpress?

Right Role.Right Tools.Right People.We invest in our talent starting on day one.You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about.Whether it is employee stock purchase plan, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future.Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond.Curious about the other benefits of working with us?Check out other perks below!

• Medical, Dental and Vision
• Vacation, Sick, & Personal time
• Paid Holidays and Parental Leave
• Tuition Reimbursement

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position.It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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