Fleet Dispatcher

ACS Auto Club Services, Inc.; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) retirement plan

HSA & FSA options

PTO & holidays

Career growth & education assistance

Professional certification support

AAA membership & discounts

Adoption assistance

Job summary

The Auto Club Group (ACG) in Nashville, TN is seeking a Fleet Dispatcher to manage emergency roadside calls for members and fleet personnel. You will dispatch via radio, telephone, or electronic systems, determine member location, and coordinate with service teams to resolve issues.

This on-site role requires a high school diploma, data entry accuracy, basic math, and strong communication. The position offers hourly pay starting at $17.79/hr plus comprehensive benefits and opportunities for

Qualifications

• Requires high school diploma or equivalent (GED).
• Navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.
• Preferred knowledge of policies and procedures related to emergency road service; experience dispatching calls; call center experience.

Responsibilities

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver or customer escalations in accordance with established procedures.
• Provide explanations to customers and document service issues.
• Close service requests using the company dispatching system.
• Accept payment from members or customers when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less-tenured dispatchers, as necessary.

Skills

Verbal communication

Active listening

Data entry

Geography knowledge

Customer service

Fast-paced work

Education

High school diploma

Job description

Job Type: Full time Exempt/Non Exempt: Hourly

Job Description: Job Description Location Details: This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210.

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and or club fleet personnel via radio, telephone or electronically. You will receive andmanage calls related to emergency and or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member or customer location.

Key Responsibilities

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver or customer escalations in accordance with established procedures
• Provide explanations to customers and reports or document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members or customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary

Qualifications

• Required High school diploma or equivalent (GED) required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.
• Preferred Knowledge of policies and procedures (service benefits) relative to emergency road service Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.) Experience dispatching calls Call center environment experience

Work Environment

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Hourly rate starting at $17.79/hr. Pay rate will be determined based on experience and may exceed starting rate.

Benefits

• Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Additional Perks Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through 9/30/26; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [e-mail] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.